Refund Guides

Dependent on the store's return policy.

To request a refund, you must first contact the store where you made the purchase.

Afterpay

Subject to merchant's refund policy

The merchant must process the refund in their system first.

Agoda

Generally 14 days prior to arrival, or as specified in the confirmation email

Booking must be refundable and cancelled within the permitted period or for a permitted reason

Air Canada

Customers can cancel a ticket for a full refund without penalty up to 24 hours after purchase. After 24 hours, refund eligibility depends on the fare type purchased.

All tickets, including non-refundable fares, are eligible for a full refund if canceled within 24 hours of purchase.

Airbnb

Depends on host cancellation policy

Cancellation within the host's cancellation policy window

Allegiant Air

Full refunds are available if a reservation is canceled online or by notifying Allegiant within 24 hours of purchase, provided the scheduled time of departure was at least one week (168 hours) away at the time of booking. After this 24-hour window, tickets are generally non-refundable.

A full refund is only granted if the cancellation is made within 24 hours of booking AND the scheduled departure time is at least one week (168 hours) away at the time of booking.

Amazon (third-party sellers)

Most items can be returned within 30 days of receipt of shipment. Some products may have different policies or requirements associated with them.

Third-party sellers must match or exceed Amazon's own return policies.

American Airlines

Within 24 hours from the time of purchase, if booked at least 2 days before departure.

Cancellation within 24 hours of purchase, for tickets booked at least 2 days before departure.

American Express

American Express may proactively refund credit balances; for disputes, Card Members have up to 120 days

Credit balances must be refunded to the original source of the funds, such as the bank account or card from which the payment was made.

Amtrak

Full refund within 24 hours of purchase and prior to scheduled departure for reserved fares (within 1 hour for unreserved services). Tickets become non-refundable and have no exchange value after one year from the date of payment. eVouchers or exchange credits are valid for one year from the date of issue.

Refund eligibility and amount depend on the fare type purchased (e.g., Flex, Value, Sale, Acela Business, Acela First Class).

Apple

14 days for hardware; 90 days for digital purchases

Hardware: within 14 calendar days of receipt, in original condition with all parts, accessories, and packaging

Apple App Store (in-app)

No fixed time window; refunds are evaluated case‑by‑case and may be granted at Apple’s discretion

The purchase must appear in the Apple ID’s purchase history

Arby's

No published general refund window; Arby's routes order issues through its support flow after the problem is reported, while pickup orders themselves cannot be changed or canceled once placed.

Online orders placed for immediate or future pickup cannot be changed or canceled.

Avelo Airlines

Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure.

Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure will be refunded to the original form of payment.

Avis

Cancellations must be made before the scheduled pick‑up time. Cancel at least 24 hours prior for a $50 processing fee; cancel less than 24 hours prior for a $150 fee. No refunds are issued for no‑shows or early returns after the rental has begun.

Reservation must be prepaid at the time of booking

AXS

Automatic for canceled events; for event-specific approved refunds, submit the request before the deadline shown in your email or AXS account.

All sales are final except in limited circumstances described by AXS.

B

Battle.net

Most eligible games, expansions, in-game items, Blizzard Balance purchases, and unused World of Warcraft subscriptions can be refunded within 14 days of purchase, subject to use limits.

Purchase must be eligible for a refund

Best Western

Cancellation policies, which dictate refund eligibility, vary by hotel and are displayed during the online reservation process.

Refund eligibility is determined by the cancellation policy of the specific hotel, which is provided at the time of booking.

Booking.com

More than 48 hours before rental begins (for full refund on car rentals); otherwise, depends on booking-specific cancellation policy

Booking is free cancellation

Breeze Airways

Reservations can be canceled within 24 hours of creating the booking for a refund to the original form of payment if the flight date is at least 7 days out. If the 'Fully Refundable' add-on is purchased, reservations must be canceled online at least 1 hour before departure to receive a refund to the original form of payment. Otherwise, most flights are non-refundable and result in Flight Credits upon cancellation, provided cancellation occurs more than one hour before departure.

Bookings made at least seven (7) days (168 hours) in advance are eligible for a full refund to the original form of payment if the entire reservation is canceled within 24 hours of booking.

British Airways

Up to 24 hours from the time of original booking for a full refund without penalty.

Eligibility for a refund and the amount depends on the type of ticket purchased.

Budget Car Rental

Varies by reservation type. For prepaid reservations, refunds are available if canceled before the rental pick-up time. For non-prepaid reservations, cancellation up to 48 hours before the designated pick-up time avoids a fee.

Cancellation policies vary depending on the type of reservation made.

C

Capital One

For digital dispute filing, it must be within 90 days of the transaction date. You can also file a dispute at any time by calling the number on the back of your card, though a delay may impact the outcome.

The transaction must be posted and no longer pending, which usually takes about 5 days.

Carnival Cruise

Standard fares generally have no penalty before final payment; after final payment, penalties increase based on the number of days before sailing.

Before final payment, standard bookings generally have no cancellation penalty unless a non-refundable promotion or deposit applies.

Cash App

maximum time limit of 7 years to issue a refund

Refunds must not have an amount greater than the captured amount on the original payment.

Cathay Pacific

For bookings made via the US website seven or more days before departure, you may cancel within 24 hours of booking for a full refund.

A cancellation fee may apply depending on the fare type purchased.

Celebrity Cruises

Varies based on cruise length and time prior to departure. For cruises cancelled by Celebrity Cruises, refund requests must be made within six (6) months of the date the cruise was cancelled or the scheduled embarkation date, whichever is earlier.

Cancellation charges apply based on the cruise length and how far in advance of the sail date the cancellation notice is received.

CheapOair

Most bookings are non-refundable after 24 hours. Trip protection insurance is refundable within 10 days of purchase if travel has not started.

Refund eligibility is dependent on the fare rules of the airline, hotel, or other travel supplier.

Chick-fil-A

Digital orders: request within 24 hours of placement. Merchandise orders from the Chick‑fil‑A Shop: request within 30 days of delivery.

Digital order must be reported within 24 hours; the restaurant must not have started preparation.

Chime

Determined by the merchant's return policy — disputes can be filed within 60 days

The merchant must first issue the refund for a purchase that has already settled.

Choice Hotels

Cancellation policies and the associated refund eligibility vary based on the type of reservation and rate selected at the time of booking. For new reservations, Choice Privileges members are generally required to cancel at least 24 hours before arrival, while non-members must cancel at least 48 hours prior to arrival.

Reservations booked at the 'Advance Purchase Rate' are non-cancellable, non-changeable, and non-refundable.

D

Delta Air Lines

Up to 24 hours after booking for a full refund (risk-free cancellation). For involuntary changes (significant delay/cancellation), within 24 hours of rebooking attempt if not satisfied. Otherwise, within the ticket validity period.

Cancellation within 24 hours of booking for a full refund (risk-free cancellation).

DICE

Automatic when an event is canceled; otherwise only when DICE or the organizer allows it, including some rescheduled events, wait-list resales, and cooling-off eligible purchases.

Canceled events are fully refunded automatically.

Discover Bank

You must send a written billing error notice to Discover within 60 days after the error appeared on your statement.

For issues with the quality of goods or services, you must first make a good-faith effort to correct the problem with the merchant.

DoorDash

48 hours from delivery

Missing items from order

E

eBay

Up to 90 days after the original transaction

Refunds must be processed through an open request or case if one exists

Emirates

For itineraries that include a flight to or from the USA, you can cancel and receive a full refund without penalty if the cancellation is made within 24 hours of booking and the booking was made at least seven days before departure. For all other tickets, refund eligibility is based on the fare conditions agreed to at the time of purchase.

Refund eligibility and any potential cancellation fees are determined by the fare conditions of your specific ticket.

Enterprise Rent-A-Car

Refunds are only issued when the reservation is cancelled at least 24 hours before the scheduled pick‑up time; cancellations made less than 24 hours before pick‑up are subject to a no‑show fee and limited refund.

Reservation must have been prepaid; non‑prepaid bookings incur no cancellation fee but are not eligible for a prepaid refund.

Epic Games

Less than 14 days since purchase for self-refundable games; prior to release for pre-ordered games.

For self-refundable games, refund requested within 14 days of purchase.

Etsy

180 days after the payment is processed (for refunds through Etsy Payments)

Refund policies are set by individual sellers and vary by shop

Eventbrite

Attendees may request a refund within 45 days after an event is cancelled, or within 45 days after a postponement that remains unscheduled for more than 90 days

The event is cancelled by the organizer.

Expedia

Depends on the rules of your booking; eligible reservations may be refundable during the cancellation window shown in Trips, while some add-ons such as Cancel for Any Reason allow cancellation up to 24 hours before the first leg of the trip.

Refunds are subject to non-refundable fees.

F

FedEx

60 calendar days for damaged or missing contents; 9 months for undelivered or lost shipments

Shipment must be damaged, missing, or lost

Firehouse Subs

Orders can be cancelled within 5 minutes of placing the order. For issues after receiving delivery, contact customer service within 5 minutes of receiving delivery. If you believe you are entitled to a refund, contact Firehouse Subs within 24 hours of order placement. Delivery order refund requests must be submitted within 14 days of placing the original order.

Non-delivery of an order for reasons attributable to Firehouse Subs, such as delivery personnel being unable to locate your address.

Fiverr

Up to 180 days after the original payment

The order must be canceled and the funds credited to your Fiverr Balance first

FlixBus

Up to 15 minutes before departure.

Cancellation must be made at least 15 minutes before the scheduled departure time.

Frontier Airlines

Within 24 hours of booking if the flight is 7 or more days away. For Diamond Elite members, at least 24 hours before departure.

Cancellation within 24 hours of booking, if the flight is 7 or more days away.

G

Gametime

Conditional. For the Lowest Price Guarantee, claims must be made within two hours of the purchase. For Job Loss Assurance, a claim must be made at least 72 hours prior to the event start date. For event cancellations, refunds are processed automatically without a specific claim window for the user.

All sales are final, and refunds are generally not issued for completed purchases unless specific conditions are met, such as event cancellation, job loss, or a valid Lowest Price Guarantee claim.

Getaround

Free within 1 hour of payment; full refund up to 48 hours before rental start for standard rentals, with different windows for campervan, motorhome, and RV bookings.

Standard rentals canceled at least 48 hours before start receive a full refund.

GOAT

30 days from receipt

Item(s) must be in the same condition as when sent by GOAT, with original tags attached and all original packaging included.

Google Play

Within 48 hours for most purchases; 120 days for unauthorized charges. After 48 hours, contact the app developer.

Refund eligibility depends on purchase details and time since purchase, generally within 48 hours for Google-handled refunds.

Google Store

within 15 days from the time you received the item

Most items purchased from Google Store are eligible for return.

Gopuff

Customers must notify Gopuff within 30 days after a charge took place to request cancellations, refunds, or returns, or to dispute amounts charged. For order issues, customers should inspect orders immediately and contact customer service within 2 hours of receipt. For faulty disposable vapes, customers must contact support within 24 hours of receiving the order.

Charges paid by the customer are final and non-refundable, unless otherwise determined by Gopuff.

Grailed

You must report any issues to Grailed Support within 3 calendar days from the date the item is delivered.

All purchases are considered final, with no returns or refunds allowed unless explicitly permitted by the seller, Grailed, or applicable law.

Greyhound

Up to 15 minutes before the scheduled departure time.

Tickets can be canceled up to 15 minutes prior to the scheduled departure time.

Groupon

Varies by deal type: * **Local Deals:** Within 3 days of purchase for an unredeemed voucher. * **Groupon Goods:** Within 30 days of delivery. * **Groupon Getaways (Vouchers):** Before the "book-by" date if you are unable to book your desired stay. * **GrouponLive:** Most tickets are final sale unless the event is canceled or rescheduled.

For Local deals, the voucher must be unredeemed.

Grubhub

Case-by-case basis, or immediately for urgent issues like missing orders

Grubhub may offer credits or refunds on a case-by-case basis for errors with order or charged amounts

H

Hawaiian Airlines

Within 24 hours of purchase for reservations made 7 or more days prior to departure.

Reservations can be canceled without penalty if requested within 24 hours of purchase and if the reservation was made 7 or more days prior to departure.

Hertz

Full refund is available when the reservation is cancelled at least 48 hours before the scheduled pickup time; prepaid reservations can be cancelled within 24 hours of booking for a full refund, otherwise applicable cancellation fees apply.

Cancellation must be submitted through the Hertz website, Reservations Center phone line, or written notice before the scheduled pickup time

Hilton

Varies by rate type; for flexible rates, typically up to 48 hours before check-in.

Guests can cancel their reservations at no cost within the timeframe of the cancellation policy set by the hotel.

Holland America

Varies by booking date and cruise length. For example, for cruises 13 days or less booked on or after November 5, 2025, for travel in Summer 2026 or later, cancellations must be made 90 or more days before travel to receive a full refund. For cruises 14 days or longer, cancellations must be made 120 or more days prior to travel for a full refund.

Specially priced promotions may be 100% non-refundable from the point of payment.

Hopper

Varies by booking type and partner policy

Booking is eligible for a refund

Hotels.com

Depends on the property and rate rules; some stays require cancellation more than 24 hours before check-in, and the exact deadline appears on the booking before you confirm cancellation.

Policies, restrictions, and fees are applied before cancellation.

Hyatt

Cancellation and refund eligibility are subject to the policy of the specific hotel and rate booked. Many hotels require cancellation at least 48 hours prior to arrival to avoid fees. The policy for your specific reservation is provided at the time of booking and in your confirmation email.

Cancellation and deposit policies vary by the hotel and the confirmed rate.

I

Icelandair

Customers with US bookings can cancel for a full refund within 24 hours of purchase if the reservation is made one week or more prior to departure. For other cancellations, a refund request form can be used up to 7 days before the scheduled departure.

Refund eligibility is dependent on the fare type purchased; for example, Economy Light fares are non-refundable, while Economy Flex fares are refundable.

IHG Hotels

Varies by rate type; typically 24 to 72 hours before check-in for a full refund on flexible rates.

Refund eligibility is dependent on the rate selected at the time of booking; some rates, like 'Advance Purchase', are non-refundable.

Instacart

3 days of pickup or delivery (excluding restaurant orders)

Self-report problems with order within refund window

J

Jack in the Box

30 days from date of purchase for mobile app orders.

Customer dissatisfaction with the order.

JetBlue

Prior to scheduled departure (for refundable fares); Within 24 hours of booking (implied)

Cancellation of refundable fares prior to scheduled departure

K

KAYAK

Provider-specific; KAYAK does not publish its own refund window because the travel provider handles the booking and the refund.

KAYAK is a search engine and does not have its own refund policy.

Klarna

after 14 days if not opted in for Klarna balance or other payment method

Returns are subject to the store’s return policy.

Korean Air

You can request a full refund without penalty if you cancel within 24 hours of purchase, for reservations made one week or more prior to the first departure date. For all other tickets, refund requests must be made within 30 days of the ticket's expiration date.

Only the passenger or their authorized agent can request a refund.

L

Live Nation

For canceled events, refunds are automatic. For postponed or rescheduled events, the Event Organizer determines the refund policy and any applicable window for requests on an event-by-event basis.

Refunds are only available if an event is canceled, postponed, or rescheduled.

Lufthansa

Lufthansa flight bookings can be cancelled and refunded online up to 24 hours before the beginning of your journey. US regulations also allow for cancellation without penalty up to 24 hours after the reservation is made, if the reservation was made seven days or more prior to the flight's departure.

The possibility of a refund and the amount depends on the fare conditions of the purchased ticket.

Lyft

5-7 business days (for pending authorizations to resolve)

Pending transactions are temporary authorizations to ensure payment method works

M

Marriott

Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation.

Refund eligibility is determined by the cancellation policy of the specific hotel and the rate that was booked.

McDonald's

Request promptly after order — typically same day

The issue must be with a Mobile Order & Pay transaction, excluding delivery.

Microsoft Store

Requests must be made within 60 days of receiving the product for physical items; digital refunds are evaluated case‑by‑case and must be requested through the online refund form (typically within a short period after purchase).

Physical products must be returned in like‑new condition, in original packaging, and within 60 days of receipt.

MoneyGram

Up to 180 days after payment

The receiver has not yet collected the funds or the funds have not been deposited into their account.

N

NBA Store

90 days from the date of package dispatch.

Items must be in original condition, unworn or unused, with original tags and labels.

NFL Shop

90 days from the date of shipment.

Items must be in their original condition, unworn, and with all original tags and labels attached.

NHL Shop

Most items can be returned within 90 days of the item's ship date.

Items must be in their original, unworn, and unused condition with all original tags and labels attached.

Nintendo eShop

Report issues promptly — no fixed window published

Refunds are not provided for change of mind, accidental purchases, or disliking the game/DLC.

Norwegian Cruise Line

For NCL-cancelled or delayed cruises (more than 3 days) boarding at a United States port, refund claims must be made on or before the 90th calendar day after the original scheduled embarkation. Deposits for most cruises are refundable until 90 days prior to sailing. Excursions can be modified or canceled up to 48 hours prior to arrival in port without penalty. Cancellation fees apply based on a schedule determined by the number of days prior to departure, with varying percentages of the cruise fare becoming non-refundable closer to the sailing date.

Refunds for NCL-cancelled or delayed cruises (more than 3 calendar days) boarding at a US port are applicable if the passenger does not accept an alternative cruise or chooses not to travel on a delayed cruise.

O

Orbitz

Refund eligibility and window are determined by the rules and restrictions of the travel provider (airline, hotel, etc.). For some bookings, cancellations may not be permitted after they are made.

Refunds are subject to the cancellation and change policies of the relevant travel provider (e.g., airline, hotel).

P

Papa John's

Same day as the original order, within 30 minutes of delivery or pick-up for Quality Guarantee claims.

Applies only to pizzas ordered and purchased directly from Papa John's that are not of satisfactory quality (e.g., temperature (cold), undercooked/overcooked pizza, skimpy toppings, wrong pizza/toppings, damaged pizza).

PayPal

180 days from the payment date (for sellers to issue a refund)

Buyer must contact the seller to request a refund

Peloton (hardware)

30 days after delivery.

A return must be requested within 30 days of delivery.

PlayStation Store

Within 14 days of purchase (for games, DLC, and in-game consumables if game not launched).

Refund request made within 14 days of purchase.

Popeyes

No fixed general refund window; mobile-order refunds and credits are handled case by case, with automatic exceptions when Popeyes cancels an order or item.

Once an order has been confirmed, it cannot be canceled.

Priceline

Varies by itinerary and supplier terms; prepaid Priceline-charged trips may be refundable after cancellation, while Express Deals are non-refundable and third-party charged trips follow the supplier's policy.

Non-refundable charges and cancellation fees will be subtracted from the refund amount.

Princess Cruises

The refund window for guest-initiated cancellations varies significantly based on the length of the cruise itinerary and the number of days prior to the departure date that the cancellation is made. Cancellation fee schedules determine the refund amount, ranging from a full refund of the deposit (for certain fares when cancelled far in advance) to a 100% cancellation fee (no refund) for cancellations made very close to the departure date.

Cancellation fees are applied based on the length of the itinerary (e.g., 1-13 days, 14-24 days, 25-44 days) and the number of days prior to departure that the cancellation occurs.

R

Robinhood

For spending account transactions, disputes should be filed within 60 calendar days from the date the monthly statement showing the disputed transaction was made available to avoid potential responsibility and to qualify for temporary credit. Disputes can still be filed after 60 days, but temporary credit may not be issued. For Robinhood Gold Credit Card transactions, disputes must generally be reported within 60 days; transactions older than 60 days cannot be disputed in the app.

Refunds are primarily for unauthorized transactions on Robinhood Spending Accounts, Cash Cards, and disputes on the Robinhood Gold Credit Card.

Roblox

No universal Roblox refund window is published; most Robux purchases are final, subscription refunds are case-by-case, and purchases billed through Apple, Google, Microsoft, PlayStation, Amazon, or Xbox follow those providers' policies.

Robux payments are generally final and non-refundable, except as required by law

Rover

Cancellation request must be submitted no later than 48 hours after the booking’s end date to be eligible for a refund (per the sitter’s cancellation policy)

The cancellation must comply with the sitter’s selected cancellation policy (same‑day, 1‑day, 3‑day, or 7‑day)

Royal Caribbean

For cruise cancellations, the refund window and applicable charges depend on the cruise length and the time of cancellation prior to sailing. For 1-4 night cruises (including holiday sailings), a full refund (excluding nonrefundable deposits) is available for cancellations 75 days or more before the cruise. 50% of the total price is charged for cancellations 74 to 61 days prior, 75% for 60 to 31 days prior, and no refund for 30 days or less. For cruises 5 nights or over (including holiday sailings and CruiseTours), a full refund (excluding nonrefundable deposits) is available for cancellations 90 days or more before the cruise. 25% of the total price is charged for cancellations 89 to 75 days prior, 50% for 74 to 61 days prior, 75% for 60 to 31 days prior, and no refund for 30 days or less. For 15+ night cruises, there is no charge (except non-refundable deposit amounts) for cancellations 120+ days prior. A 25% charge applies for 119-61 days, 50% for 60-41 days, 75% for 40-25 days, and 100% (no refund) for 24 days or less. If a refundable cruise fare was booked, a full refund of the deposit and any other payments can be received if cancelled before the final payment due date (up to 90 days before sailing).

Cancellation charges are determined by how far in advance of the sail date (or first day of the CruiseTour) Royal Caribbean receives notice of cancellation.

S

Samsung (device)

15 days from delivery (damage/defect must be reported within 5 days)

Purchase must be made directly from Samsung.com or the Shop Samsung App (other retailers handle returns themselves)

Seamless

Report issues promptly after delivery — handled on a case-by-case basis

Payments are generally final and non-refundable, unless otherwise determined by Grubhub.

SeatGeek

Up to 48 hours before event start time (for Refundable Tickets add-on)

Event is officially canceled

Sezzle

Refunds are issued according to the merchant’s return policy; Sezzle processes the refund after the merchant confirms it (typically within the merchant’s stated return period).

The merchant must issue a full or partial refund; store credit or third‑party refunds (e.g., PayPal) do not affect the Sezzle installment plan.

Shake Shack

Within thirty (30) days of receipt of the order.

Items must be unused and returned in their original condition and packaging.

Shein

30 days from the delivery date for most items.

Items must be returned within 30 days from the delivery date.

Shipt

Report issues via app or website after delivery — refund or credit issued per item

Canceled items initially paid for with an EBT card

Singapore Airlines

Within 24 hours of booking for a full refund on flights to or from the USA, provided the reservation is made one week or more before departure. For other tickets, the deadline is as stated on the booking.

For a full refund within 24 hours, the flight must be to or from the USA and booked at least one week prior to departure.

Sixt

Pay at Pickup reservations can be canceled any time before scheduled pickup. Prepaid reservations can be canceled up to the scheduled pickup time, and early-return refund treatment depends on the booked rate and rental length.

Cancellations of 'Stay Flexible' (Pay at Pickup) bookings can be made free of charge anytime before the scheduled pickup.

SoFi

For disputed transactions, you have up to 92 calendar days to file a dispute online. For standard returns, the refund window is determined by the merchant's return policy.

To be eligible for a refund for a returned item, you must follow the merchant's return policy.

Sonic Drive-In

For orders placed via the SONIC App with a scheduled pick-up time, cancellation is permitted up until five minutes before the scheduled pick-up time. Once an order is sent to the kitchen, it cannot be canceled or refunded.

Order must have been placed via the SONIC App with a scheduled pick-up time for self-cancellation.

Southwest Airlines

Nine (9) or more days prior to departure for Getaways by Southwest.

It is recommended to contact Southwest as soon as changes in plans are known.

Southwest Hotels

For non-air refunds (e.g., hotel, car rental), receipts must be submitted within 90 days of the scheduled return date. For cancellations within 24 hours of booking and more than 72 hours before the original scheduled departure of the first flight, a refund to the original form of payment is possible (less any non-refundable optional travel charges). For cancellations less than 72 hours before the first flight but at least 10 minutes before departure, a refund to the original form of payment is possible (less any supplier penalties and non-refundable optional travel charges). For voluntary cancellations nine (9) or more days prior to departure of the first flight, online cancellation and refund consideration is available.

The reservation must be canceled at least 10 minutes prior to the first flight's original scheduled departure to avoid the no-show policy.

Spirit Airlines

Within 24 hours of booking for flights 7 or more days away (for a full refund). Up to 24 hours before scheduled departure for 'Cancel For Any Reason' service (for an 80% refund).

Cancellation within 24 hours of booking for flights 7 or more days away.

Steam

14 days of purchase AND less than 2 hours of playtime

Both conditions must be met: purchased within last 14 days AND less than 2 hours of playtime

StockX

A 'Buyer Promise' support request must be submitted within 10 days of receiving your item.

The item must be damaged, the incorrect item, or the incorrect size due to an error by StockX.

StubHub

Credit issued for canceled events is valid for one year; cash refund requests from credit are processed within 10 business days

StubHub does not provide refunds for rescheduled events

Sun Country Airlines

Customers can cancel a reservation without penalty for up to 24 hours from the time of making the initial reservation, provided the reservation is made more than 7 days (168 hours) in advance of flight departure. Flight vouchers expire one year from the date the original itinerary was booked. No change fees apply if a flight is canceled or changed 60 or more days prior to departure.

The 24-hour cancellation policy for a full refund without penalty applies only if the reservation is made more than 7 days (168 hours) in advance of flight departure.

T

Temu

Up to 90 days from receipt of the item

Refund request must be submitted through the Temu account or the “Save your Order” link in the order email

Ticketmaster

Determined by Event Organizers for limited circumstances

All sales are final, with refunds determined by Event Organizers for limited circumstances

TickPick

For invalid tickets, you must contact TickPick customer support within 5 days of the event.

The event must be canceled without being rescheduled.

Travelocity

For vacation packages, a full refund is possible if cancelled within 24 hours of booking. For most hotels, free cancellation is offered up to 24 hours before check-in. The ability to get a refund for other bookings depends on the rules of the specific airline, hotel, or other travel provider.

Refund eligibility is primarily determined by the cancellation policies of the travel providers (e.g., airlines, hotels, car rental companies).

Trip.com

Varies significantly by booking type (flight, hotel, train) and the specific fare rules or cancellation policy chosen. For hotels, 'Free Cancellation' rooms often require cancellation 24-48 hours before check-in. Some flights booked directly with airlines to, from, or within the U.S. may offer 24-hour free cancellation if booked at least 7 days before departure. Refundable tickets have varying deadlines. Non-refundable bookings typically have strict or no refund windows for the fare itself.

Refund eligibility is determined by the specific fare rules, ticket type (refundable vs. non-refundable), and the cancellation policy selected at the time of booking (e.g., 'Free Cancellation' for hotels).

Turkish Airlines

Within 24 hours of purchase for a full refund on flights to or from the United States, provided the ticket is bought at least 7 days before departure. For other cancellations, the window depends on the specific fare rules of the ticket.

For the 24-hour refund policy, tickets for flights to or from the U.S. must be purchased at least 7 days before the flight's departure.

Turo

Guests can receive a full refund if they cancel up to 24 hours before their trip starts. If a trip is booked with less than 24 hours' notice, guests have one hour after booking to cancel free of charge. For non-refundable trips, there is a 24-hour grace period after booking to cancel for a full refund.

**Full Refund Eligibility:** Guests receive a full refund if they cancel during the free cancellation period (up to 24 hours before trip start, or one hour after booking if booked within 24 hours of trip start).

U

Uber

30 days for Uber One annual plan; ride-specific refunds must be requested promptly after the trip

Uber One annual plan cancellation within 30 days and no benefits used

Uber Eats

48 hours from delivery

Missing items: refund for sales price of missing item(s) plus applicable tax

United Airlines

Within 24 hours of purchase (qualifies for 24-hour booking policy).

Ticket purchased within the last 24 hours (qualifies for 24-hour booking policy).

UPS

15 calendar days from the scheduled delivery date (must be notified in writing or by phone within this period)

The shipment must be covered by UPS’s Service Guarantee (eligible service level)

Upwork

Up to 180 days for a direct refund request to the freelancer; up to 365 days for support‑assisted refunds (payments made between 180‑365 days ago)

Refund request must be made within 180 days of the payment to request directly from the freelancer

USPS

Generally 30 days from the mailing or label‑print date (e.g., Click‑N‑Ship labels must be requested within 30 days of the print date; Priority Mail Express refunds must be submitted within 2‑30 days of the mailing date). Some services allow up to 60 days for unused Click‑N‑Ship labels and up to 90 days for Priority Mail Express International

The service or label must be unused and have no scan event in the USPS system (Click‑N‑Ship label policy)

V

Venmo

Varies by merchant policy

Specific refund policies for in-store QR code purchases are determined by the merchant, not Venmo.

Vestiaire Collective

Varies by issue: within 72 hours for 'item not as described' from private sellers, within 14 days for returns to professional sellers, and at any time for authenticity concerns.

For items not as described from a private seller, you must report the issue within 72 hours of delivery.

Viator

Varies by product; standard cancellation products allow a full refund when canceled at least 24 hours before the scheduled departure time, while custom and all-sales-final products follow the terms on the voucher.

Review Terms and Conditions for cancellation fees prior to travel date

Virgin Atlantic

Refunds can be requested at any time before the ticket's validity period expires, typically one year from the date of issue. For website bookings, you can cancel without penalty within 24 hours of booking.

Refund eligibility is determined by the fare rules of the ticket purchased; some tickets are non-refundable.

Vivid Seats

For cancelled events, you must return your tickets to Vivid Seats within 2 weeks of receiving notice that the event is deemed "Cancelled" to qualify for compensation.

Refunds are generally only available for events that are officially cancelled and not rescheduled.

Vrbo

Depends on the property's cancellation policy: Relaxed gives a full refund 14 days before check-in, Moderate 30 days, Firm 60 days, Strict 60 days with no refund after that, and some listings are non-refundable; eligible California bookings can also be canceled within 24 hours of booking.

Refund eligibility depends on cancellation policy, damage deposit settings, and insurance requirements.

W

Wendy's

No cancellation after placing an order. Refund requests for product price errors or other reasons should be made to customer care.

Once an order is placed, it cannot be canceled.

Whatnot

Requests must be submitted by the earlier of 30 days from purchase or 14 days from delivery. Shorter timelines apply to specific categories: 7 days from delivery or 30 days from purchase for Coins & Money, Sports Cards, Sneakers & Streetwear, Trading Card Games, and Luxury Goods; and 2 days from delivery or 30 days from purchase for Plants and Fresh & Specialty Food.

The item was not received, is incomplete, incorrect, damaged, defective, expired, counterfeit, or does not match the description.

Wise (TransferWise)

For EUR Direct Debits, you can request a refund up to 8 weeks after the payment. For other transfers, refunds are not based on a time window but are triggered by events like cancellation or the recipient's bank returning the funds.

Refunds are issued if a transfer is cancelled.

Wyndham Hotels

Varies by the hotel, rate, and dates booked. Customers must check the specific cancellation policy for their reservation to determine the refund window.

Refund eligibility is determined by the cancellation policy associated with the specific hotel, rate, and dates of the reservation.

X

Xbox

Varies by product and eligibility.

Eligibility depends on specific product details and guidelines.

Z

Zipcar