American Express Refund Policy
Last verified
www.americanexpress.com/us/customer-service/faq.credit-balance-refund.html
Rechecked : we reviewed the current policy text on americanexpress.com. How we verify
How to Get a Refund — Step by Step
- 1Log in to your online account and choose the account you made the payment to.
- 2Select 'Open a Payment Dispute'.
- 3Choose 'I have a credit balance on my account' and click 'Continue'.
When You Can Get a Refund
- Applies to a credit balance created by an overpayment on your account.
- Request the refund from the account you made the payment to.
Dispute Process
- Before you open a dispute, contact the merchant directly.
- To dispute a charge, view your transactions online, select the charge, click 'Dispute this Charge' and follow the on-screen prompts.
- Most dispute cases are resolved in less than two weeks; complex cases may take up to 90 days.
Additional Notes
- For help, use chat in your online account (the chat icon is in the bottom right corner of the screen).
- Most dispute cases are resolved in less than two weeks; complex cases may take up to 90 days.
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What Redditors Are Saying
Uber chat representative said I was ineligible for a refund after my sushi had visible brown marks on it and a pungent odor. I disputed with my bank (American Express), submitted photos, and got the money back from AmEx. Now, Uber won't let me place another order until I pay again.
I hope this doesn't come across as whining/complaining, but I'm just seeking advice. I ordered sushi from a restaurant last week and got a couple rolls. When I opened it up immediately after it arrived, there were a lot of visible brown areas and a pungent odor that suggested the fish was rotten and
Can I dispute American Express default?
To start this off, I am an idiot, I know I am and I have been beating myself up for this the last two days. Basically, I missed my payment in December. Oh well, I thought, I have already been charged a fee for the missed payment, I’ll just skip this month. January comes. I find out that I have been