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Firehouse Subs Refund Policy

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Official Firehouse Subs PolicyOfficial source

www.firehousesubs.com/frequently-asked-questions

Rechecked : firehousesubs.com still states the headline terms shown here (14 days). How we verify

Summary

Firehouse Subs offers refunds within Refund requests for delivery orders placed in the Firehouse Subs app or website must be submitted within 14 days of placing the original order; orders can't be canceled once placed.. Processing time: Not stated by Firehouse Subs — refund requests are reviewed case by case.. Refund methods include firehouse subs app or website orders: request a refund from firehouse subs support through the chat at firehousesubs.com/support; refunds are granted case by case at rbi's sole discretion and doordash, uber eats, or grubhub orders: contact that platform directly. Refund requests for first-party delivery orders must be submitted within 14 days of placing the original order; requests after that aren't assisted..

Refund Window

Refund requests for delivery orders placed in the Firehouse Subs app or website must be submitted within 14 days of placing the original order; orders can't be canceled once placed.

Processing Time

Not stated by Firehouse Subs — refund requests are reviewed case by case.

Refund Method

Firehouse Subs app or website orders: request a refund from Firehouse Subs support through the chat at firehousesubs.com/support; refunds are granted case by case at RBI's sole discretion

How to Get a Refund — Step by Step

  1. 1Orders can't be canceled once placed — contact the restaurant you ordered from; they can advise whether they can stop the order and process compensation.
  2. 2For a problem with a delivery order placed in the Firehouse Subs app or website, contact support through the chat at firehousesubs.com/support within 14 days of placing the order.
  3. 3Provide delivery images and details: a clear photo of what you received, or written confirmation that the order was not delivered.
  4. 4If you ordered through DoorDash, Uber Eats, or Grubhub, contact that platform directly instead.

When You Can Get a Refund

  • Refund requests for first-party delivery orders must be submitted within 14 days of placing the original order; requests after that aren't assisted.
  • A clear photo of what you received — or written confirmation that the order was not delivered — is required to process a delivery refund.
  • Charges paid for completed orders may not be cancelled, returned, or refunded, except at the sole discretion of RBI (Restaurant Brands International) or its agents.
  • If Firehouse Subs can't deliver to the address you provide, your order is cancelled and you receive a refund.

All Refund Methods

  • Firehouse Subs app or website orders: request a refund from Firehouse Subs support through the chat at firehousesubs.com/support; refunds are granted case by case at RBI's sole discretion
  • DoorDash, Uber Eats, or Grubhub orders: contact that platform directly

Partial Refunds

  • If Firehouse Subs can't or chooses not to accept an order or an item, you'll be notified and the amount for that order or item will be refunded.

Dispute Process

  • If you are dissatisfied with the products or services you received, contact the Firehouse Subs restaurant that fulfilled your order directly.
  • Charged an incorrect amount or twice: confirm the card number and ZIP code on your profile, contact your financial institution, then reach out to support through the chat at firehousesubs.com/support.
  • All disputes and refund requests are decided case by case at RBI's sole discretion; false or unjustified refund requests can get your mobile ordering suspended or terminated.

Additional Notes

  • Charges paid for completed orders may not be cancelled, returned, or refunded, except at the sole discretion of RBI or its agents.
  • If your order is not picked up at the selected time, or if delivery attempts are unsuccessful at the selected time, your order will be discarded, and no refund will be issued.
  • Delivery orders are fulfilled by third-party delivery providers and aren't available in Hawaii; delivery time estimates aren't guaranteed.

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13
r/mildlyinfuriating·3y ago

Firehouse Subs can’t cancel/refund online orders

Two weeks ago, I accidentally ordered from the wrong store. Called the store and asked them to cancel it. They said they had no way to cancel on their end, and that I’d have to call corporate. I call corporate, and they tell me the store itself will have cancel it. I call the store again and inform

6 comments