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Firehouse Subs Refund Policy
Last verified: 2026-03-20
Official Firehouse Subs PolicyVerified
firehousesubs.blizzfull.com/policy/deliveryRefund
How to Get a Refund — Step by Step
- 1For immediate cancellation, orders can be cancelled within 5 minutes of placing the order.
- 2If unsatisfied with your order after receiving delivery, contact customer service within 5 minutes after receiving your delivery.
- 3If you believe you are entitled to a refund, contact Firehouse Subs within 24 hours of the order placement with your order number and details of the issue.
- 4For delivery orders, provide a clear photo of the order that was received or confirmation the driver did not deliver the order.
- 5Once eligibility for a refund is confirmed, the refund process will be initiated to the original payment method used at the time of purchase.
When You Can Get a Refund
- Non-delivery of an order for reasons attributable to Firehouse Subs, such as delivery personnel being unable to locate your address.
- Excessive delivery time, defined as 1 hour over the initially stated delivery time, provided such delay is not due to a force majeure event.
- Providing a clear photo of the order that was received or confirmation the driver did not deliver the order to you is required to process a refund for delivery orders.
- Refund eligibility may be determined at the sole discretion of RBI (Restaurant Brands International, Inc.) or its agents, based on the individual circumstances underlying each request.
Partial Refunds
- Orders are eligible for partial or full refunds.
Dispute Process
- If you are dissatisfied with the products or services you received from the selected restaurant, contact the Firehouse Subs restaurant that fulfilled your order directly.
Additional Notes
- Refunds will not be provided simply because you did not like the taste of the food ordered.
- Refunds will not be provided if you decide to cancel your order after it has been prepared or is en-route.
- Refunds will not be provided if Firehouse Subs is unable to deliver your order due to incorrect delivery information provided at the time of placing the order.
- Charges paid for completed orders may not be cancelled, returned, or refunded, except at the sole discretion of RBI or its agents.
- If your order is not picked up at the selected time, or if delivery attempts are unsuccessful at the selected time, your order will be discarded, and no refund will be issued.