How do I get a refund from Avelo Airlines?

Steps: For eligible refunds (within 24 hours of purchase and at least 7 days prior to departure), cancel the reservation online by visiting 'Manage Trips' to receive a refund to the original form of payment. To cancel a reservation, customers can also contact the Customer Solutions Center, but a $25 charge per seated traveler will apply. In the event of a significant flight disruption, customers will be offered options including cancelling the reservation for a refund to the original form of payment or Avelo Cash. Submit refund requests for credit or debit card purchases, which should be processed within 7 business days.

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Avelo Airlines Refund Policy

Last verified: 2026-03-20

Official Avelo Airlines PolicyVerified

www.aveloair.com/help/refunds-and-avelo-cash

2026-03-20

Summary

Avelo Airlines offers refunds within Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure.. Processing time: Refunds for credit or debit card purchases are provided within 7 business days of receiving a completed refund request. For other types of purchases, refunds are provided within 20 days.. Refund methods include original form of payment and avelo cash. Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure will be refunded to the original form of payment..

Refund Window

Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure.

Processing Time

Refunds for credit or debit card purchases are provided within 7 business days of receiving a completed refund request. For other types of purchases, refunds are provided within 20 days.

Refund Method

Original form of payment (for eligible cancellations within 24 hours of purchase and at least 7 days prior to departure, or in cases of significant flight disruptions).

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How to Get a Refund — Step by Step

1For eligible refunds (within 24 hours of purchase and at least 7 days prior to departure), cancel the reservation online by visiting 'Manage Trips' to receive a refund to the original form of payment.
2To cancel a reservation, customers can also contact the Customer Solutions Center, but a $25 charge per seated traveler will apply.
3In the event of a significant flight disruption, customers will be offered options including cancelling the reservation for a refund to the original form of payment or Avelo Cash.
4Submit refund requests for credit or debit card purchases, which should be processed within 7 business days.

When You Can Get a Refund

Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure will be refunded to the original form of payment.
Most other customer-initiated cancellations result in Avelo Cash for future travel.
A $25 charge per seated traveler applies to reservations canceled through Avelo's Customer Solutions Center.
No changes or cancellations are permitted within 15 minutes of scheduled departure; all associated charges are forfeited.
Significant flight disruptions (e.g., cancellation or schedule change of more than 3 hours) may offer options for a refund to the original form of payment or Avelo Cash.

All Refund Methods

Original form of payment (for eligible cancellations within 24 hours of purchase and at least 7 days prior to departure, or in cases of significant flight disruptions).
Avelo Cash (for most other cancellations, or as an option during flight disruptions).

Partial Refunds

For reservations purchased with AveloFlex®, if canceled at least 15 minutes prior to departure, Avelo Cash will be issued for the reservation balance paid, less the AveloFlex® fee.
For reservations booked on or after 3/6/25 without AveloFlex®, cancellation fees (calculated as a percentage of the total reservation value) apply based on the number of days from departure, and the remaining value is typically issued as Avelo Cash.

Dispute Process

Avelo will acknowledge receipt of written complaints within 30 days and commit to providing a substantive written response within 60 days of receiving the correspondence (30 days if the complaint relates to a disability matter).

Additional Notes

Avelo Cash is issued to the customer(s) traveling on the itinerary, is non-transferable, and has no cash or refund value.
Avelo Cash must be used for purchase within its defined validity period, typically one year from the booking date for customer-initiated changes/cancellations, or five years from the date of issuance for significantly delayed or changed flights.
AveloFlex® is an optional service allowing customers to change or cancel their flight up to 15 minutes prior to scheduled departure without penalty or fee, but canceled reservations with AveloFlex® result in Avelo Cash (less the AveloFlex® fee).
All sales and travel on Avelo Airlines are subject to their Contract of Carriage.

What Redditors Are Saying

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r/Avelo·8mo ago

Avelo Airlines, West Coast HUB Closure - REFUSING REFUNDS

Hi all. 1st post to Reddit. Has anyone yet encountered this specific refusal by Avelo to refund??? If so, did you find a way to overcome Avelo's refusal to refund???... Purchased round trip tix a little over a year ago, Salem, OR to Burbank, CA using debit card. Extended urgent trip by a few days, t

14 comments

r/Avelo·2mo ago

Avelo Airlines (refund policy)

Terrible customer service, and the way time for a call back was 308 minutes just for them to tell me they cannot issue a refund due to their policy when I tried to rebook the flight for a different day in less than 15 minutes of booking the flight (because of same day of travel). I get it there’s po

5 comments