How do I get a refund from NBA Store?

Steps: Visit the NBA Store's Returns Portal or the "Track My Order" page. Enter your Order Number and email address or postal code to locate your order. Select the items you wish to return and provide a reason for the return. Choose your preferred return method and download the provided return label. Attach the label to your return package and drop it off at the designated location.

What refund methods does NBA Store offer?

Original form of payment. E-gift card.

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NBA Store Refund Policy

Last verified: 2026-03-20

Official NBA Store PolicyVerified

help-nba.custhelp.com/app/answers/detail/a_id/128/~/return-information

2026-03-20

Summary

NBA Store offers refunds within 90 days from the date of package dispatch.. Processing time: It can take up to 10 business days to receive and process the return, and an additional 2-7 business days for the refund to reflect on your account statement.. Refund methods include original form of payment and e-gift card. Items must be in original condition, unworn or unused, with original tags and labels..

Refund Window

90 days from the date of package dispatch.

Processing Time

It can take up to 10 business days to receive and process the return, and an additional 2-7 business days for the refund to reflect on your account statement.

Refund Method

Original form of payment

How to Get a Refund — Step by Step

1Visit the NBA Store's Returns Portal or the "Track My Order" page.
2Enter your Order Number and email address or postal code to locate your order.
3Select the items you wish to return and provide a reason for the return.
4Choose your preferred return method and download the provided return label.
5Attach the label to your return package and drop it off at the designated location.

When You Can Get a Refund

Items must be in original condition, unworn or unused, with original tags and labels.
Personalized items are non-returnable unless they are faulty, damaged, or incorrect.
Opened DVDs, videos, PC & video games, pierced jewelry, and custom-manufactured items can only be returned if they are damaged or incorrect upon receipt.

All Refund Methods

Original form of payment
E-gift card

Additional Notes

A return shipping fee of $9.99 will be deducted from your refund if you use the provided return label, unless the return is due to an error by the NBA Store.
Original shipping charges are not refunded.
If you return your full order within 14 days, the original delivery costs will be refunded.

What Redditors Are Saying

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r/lakers·5y ago

Waited over a month for my champs hat and it comes like this... NBA store says they can only give me a partial refund.

19 comments