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NBA Store Refund Policy
Last verified
Official NBA Store PolicyOfficial source
store.nba.com/returns-policy/ch-35066847+z-9495477-3236801115
Rechecked : we reviewed the current policy text on store.nba.com. How we verify
How to Get a Refund — Step by Step
- 1Select "Start a return or exchange" on the NBA Store returns page (it opens Track Order) to find your order; if the option doesn't appear, the item isn't eligible.
- 2Choose your refund method (original payment method or e-gift card); the choice is final.
- 3Drop the item off at a Happy Returns location with the QR code (no printing or packaging needed), or print the label, pack the item and drop it off at UPS.
- 4International returns: include the printed Return Form and ship prepaid and insured with tracking to NBA Store Returns, 5811 Eco Parkway, Frazeysburg, OH 43822.
When You Can Get a Refund
- Items must be unworn and include original tags and labels; items that don't meet these conditions won't be refunded and may be donated.
- Not returnable: clearance and Final Sale items, all custom/personalized items, trading cards, game-used items, vintage gear, Under Wraps and Emanate items.
- Venue purchases must be returned to the venue.
- Defective, damaged or wrong items must be reported within 45 days of the ship date for a no-cost replacement or refund.
All Refund Methods
- Original form of payment
- E-gift card
- Instant Refund powered by Reshop (eligible orders only)
Additional Notes
- If you choose a refund to your original payment method and use the NBA Store label or QR code, a return shipping fee of up to $9.99 is deducted unless the return is due to their error.
- The $9.99 label fee is waived when you choose an e-gift card, and it's charged only once per order.
- Original shipping charges are not refunded.
- Gifts can be returned for an e-gift card, which is emailed to the gift recipient.
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