H&M Refund Policy
Last verified: 2026-03-24
www2.hm.com/en_us/customer-service/returns.html
How to Get a Refund — Step by Step
- 1For in-store returns: bring the item with tags and your receipt to any H&M store in the US for an immediate refund to your original payment method.
- 2For online returns by mail: visit the H&M Returns Portal at hm.com, log into your account, and select the items you want to return.
- 3Download the QR code or print the prepaid USPS return label from the Returns Portal.
- 4Package your items securely and take the package to any post office (with QR code) or drop it in any USPS mailbox (with printed label).
- 5A $3.99 return shipping fee will be deducted from your refund for mail returns.
- 6To return online purchases for free, bring them to any physical H&M store with your order confirmation or packing slip.
- 7Monitor your refund status — in-store refunds process within 14 days; mail refunds may take up to 30 days.
When You Can Get a Refund
- Items must be in their original, unused condition — unworn, unwashed, and unaltered.
- Tags and labels should be attached, though items without tags may be accepted at manager's discretion if clearly unworn.
- Proof of purchase (receipt) is required for a refund to the original payment method — without a receipt, only exchanges at current selling price are offered.
- In-store purchases must be returned to a physical H&M store — they cannot be returned by mail.
- Online purchases can be returned for free at any H&M store or by mail using the prepaid USPS label ($3.99 fee deducted from refund).
- H&M Home items purchased online must be returned by mail only — they cannot be returned in-store.
- Items picked up in-store (from online orders) must be returned in-store, not by mail.
- Only the original cardholder can receive a refund to the payment method; others will receive store credit or an exchange.
All Refund Methods
- Original payment method (credit card, debit card): refund processed within up to 14 days for in-store returns, up to 30 days for mail returns
- Store credit or exchange at current selling price if no receipt is available
- Gift card refund for items returned with a gift receipt
- Klarna purchases: return reported via H&M Account Page, Klarna handles invoice hold and refund processing
Partial Refunds
- You can return individual items from a multi-item order and receive a refund for only the returned items.
- The $3.99 mail return shipping fee is deducted from your refund — return in-store to avoid this fee.
- Sale or discounted items are refunded at the price actually paid.
- Without a receipt, exchanges are offered at the current selling price, which may be lower than what you paid.
Dispute Process
- Contact H&M customer service at 855-466-7467 for refund issues or to expedite processing.
- Use the live chat on hm.com for real-time support with return and refund questions.
- For Klarna payment disputes, contact Klarna directly through their app or website after reporting the return on your H&M Account Page.
- If H&M does not resolve your issue, dispute the charge with your bank or credit card issuer.
Additional Notes
- Non-returnable items: final sale items (cannot be returned or exchanged in-store or online), undergarments (final sale for hygiene reasons), swimwear with broken hygienic seal, and gift cards.
- Final sale items can only be exchanged in-store, not refunded.
- Designer collaborations and limited collections may have shorter return windows — e.g., Glen Martens x H&M items must be returned within 3 days (in-store) or 7 days (online).
- H&M tracks non-receipt returns via photo ID to prevent abuse — excessive no-receipt returns may be refused.
- H&M Members earn 1 point per dollar spent and receive a 10% discount on their first purchase, but there is no special return shipping discount for members.
- Exchanges must be done in-store — H&M does not offer exchanges by mail.
- Three-packs of undergarments are considered 'opened' (and thus non-returnable) once the packaging is broken, even if the individual items are unused.
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