Xbox Refund Policy
Last verified: 2026-03-19
support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders
Video Guides
How to Get a Refund — Step by Step
- 1Sign in to your Xbox account.
- 2Access your purchase history.
- 3Find the relevant transaction.
- 4Initiate the refund request for eligible items.
When You Can Get a Refund
- Eligibility depends on specific product details and guidelines.
- Not all subscription charges are eligible for a refund.
- Access to the digital game product will be removed if a refund is approved.
All Refund Methods
- Original payment method (credited to financial institution)
- Varies by product terms
Additional Notes
- You may need to check with your financial institution regarding refund appearance in your account.
- If a refund is processing, access to the digital game product will be removed.
- Canceling an Xbox subscription by turning off recurring billing allows continued benefits until expiration.
What Redditors Are Saying
HERES HOW TO GET A REFUND FOR 2042 (XBOX)
If you’ve gotten a refund rejection notice due to how long ago the purchase was You wanna go to the Contact Xbox support page and tap “contact us”. A lot of the help pages wanna connect you with a virtual assistant or a “fellow gamer” to bypass this and speak to an actual Xbox employee, the issues y
How Microsoft took $150 of my money, promised to refund it and then didn't. TL;DR: Goodbye Xbox, hello Steam!
**Update** - *Called one last time to explain everything and see what their system shows. According to the customer service rep (again, super nice as always) the refund never went through by the looks of things. She escalated the new ticket to get the refund with additional explanation about the CC
One a scale of 1 to screwed, how screwed am I? Buyer wants me to refund new Xbox One despite no returns on my listing.
Long story short, am I going to get screwed by eBay on this? I opened a new account to sell some new items I purchased (opened and completely new in box) and one of those items was an Xbox One. He opened a dispute claiming it doesn't play any discs at all and I pointed out to him that he can contact
i cannot refund my xbox gamepass
i tryed to refund my gamepass yesterday before the deadline but never got the money so i checked today and tryed again but now it says im unable too i tryed to dispute the purchase on xbox.com but it says my cvv dont work, i also tryed to dispite it thru cashapp but i still havent heard back i dont