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Shake Shack Refund Policy
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Official Shake Shack PolicyOfficial source
shop.shakeshack.com/pages/returns-and-refunds-policy
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How to Get a Refund — Step by Step
- 1Email shackstore@shakeshack.com with the item name(s), email used for the order, proof of purchase, order number, reason for return, and preferred resolution (refund, store credit, or exchange).
- 2If the request is approved, you will receive a return authorization and a shipping label via email.
- 3Return the item using the provided shipping label within thirty (30) days of receiving the return authorization.
When You Can Get a Refund
- Items must be unused and returned in their original condition and packaging.
- Customized orders and items listed as final sale are not eligible for return.
- Damaged or altered items may be denied a return.
All Refund Methods
- Refund to the original form of payment.
- Store credit.
- Replacement.
Additional Notes
- This policy applies to merchandise purchased from the Shack Store, not to food and beverage orders.
- For issues with food orders, it is recommended to speak with a manager at the location.
- To cancel a food order and request a refund, you may need to call the specific store location.
- For issues with delivery orders, you should contact the customer support of the third-party delivery company.
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