Vestiaire Collective Refund Policy
Last verified: 2026-03-20
faq.vestiairecollective.com/hc/en-us/articles/360004969178-Buyer-Vestiaire-Collective-s-Return-Policy
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How to Get a Refund — Step by Step
- 1Log in to your account on the app or website.
- 2Go to your orders page ('Me' > 'Orders' on the app or 'Order & Sales' on the website).
- 3Find the relevant item and click on 'Report an Issue'.
- 4Describe the issue and upload supporting photos.
- 5The support team will review the report and respond within 24 hours.
- 6If required, you will be provided with a prepaid shipping label to send the item to Vestiaire Collective for inspection.
- 7After inspection, if the claim is validated, a full refund will be issued.
When You Can Get a Refund
- For items not as described from a private seller, you must report the issue within 72 hours of delivery.
- For items purchased from a professional seller, you can return them for a full refund within 14 days of receipt.
- If you have doubts about an item's authenticity, you can report it at any time after purchase for investigation.
- If an issue is reported for an item with Authenticated Shipping, you must ship the item back to Vestiaire Collective for inspection within 7 days of receiving the prepaid shipping label.
- If Vestiaire Collective's experts find an item is authentic and correctly described after a dispute, it will be relisted for sale on your account instead of being refunded.
Dispute Process
- If you receive an item that is not as described or have authenticity concerns, you must report the issue through your account.
- For items with Authenticated Shipping, the team will arrange a second physical inspection at their facilities.
- After investigation, if the experts find the item is indeed not as described or have doubts about authenticity, the order will be canceled and a full refund issued.
- If the experts determine the item matches the listing, it will be relisted for sale from your account. You will receive the proceeds from the future sale.
Additional Notes
- For items purchased from individual (private) sellers, returns are generally not accepted for 'change of mind'. Instead, you can relist the item for sale free of charge within 72 hours of receipt.
- Purchases from professional sellers have a 14-day return window for a full refund for any reason.
What Redditors Are Saying
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