Hawaiian Airlines Refund Policy
Last verified: 2026-03-20
www.hawaiianairlines.com/content/about-us/customer-service-plan
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How to Get a Refund — Step by Step
- 1Go to the Hawaiian Airlines website.
- 2Navigate to the "My Trips" section.
- 3Enter your confirmation code and last name to retrieve your booking.
- 4Select the option to cancel your flight.
- 5Follow the on-screen prompts to confirm the cancellation and initiate the refund request.
When You Can Get a Refund
- Reservations can be canceled without penalty if requested within 24 hours of purchase and if the reservation was made 7 or more days prior to departure.
- Refundable fare tickets are fully refundable and can be canceled at any time.
- For non-refundable tickets, after the 24-hour window, a travel credit may be issued for future use.
Additional Notes
- Refunds are provided for ticket purchases, including any fees for optional services that were not used due to an over-sale situation or flight cancellation.
- The 24-hour cancellation policy applies to all ticket types, including non-refundable fares, as long as the booking is made at least 7 days before departure.
What Redditors Are Saying
Need help: Bilt Travel won’t refund my Hawaiian Airlines booking & wants $1,200 to change destination
I booked a Hawaiian Airlines flight through Bilt Travel from LAX to LAS. Unfortunately something came up and I need to change the destination. When I contacted Bilt Travel support, they told me they can change the destination, but it would cost an additional $1,200 for a round-trip from SFO to LAS —
Hawaiian Airline refused COVID refund, help?
Hi there, *Update* I called my credit card company and they issued a refund. Woohoo! ******* I booked a honeymoon flight for my wife and I back in mid-March of 2020. COVID hit, and we were "up in the air" with the rest of the world riding it out. My wife and I have weathered a lot, with me getting s