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Sonic Drive-In Refund Policy

Last verified: 2026-03-20

Official Sonic Drive-In PolicyVerified

www.sonicdrivein.com/contact-us

Summary

Sonic Drive-In offers refunds within For orders placed via the SONIC App with a scheduled pick-up time, cancellation is permitted up until five minutes before the scheduled pick-up time. Once an order is sent to the kitchen, it cannot be canceled or refunded.. Processing time: Varies — contact provider for estimated timeline. Refund methods include contacting the customer satisfaction team by phone at. Order must have been placed via the SONIC App with a scheduled pick-up time for self-cancellation..

Refund Window

For orders placed via the SONIC App with a scheduled pick-up time, cancellation is permitted up until five minutes before the scheduled pick-up time. Once an order is sent to the kitchen, it cannot be canceled or refunded.

Processing Time

Varies — contact provider for estimated timeline

Refund Method

Contacting the Customer Satisfaction Team by phone at (866) 657-6642 or through the contact form on their website for restaurant-specific issues or questions.

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How to Get a Refund — Step by Step

  1. 1For SONIC App orders with a scheduled pick-up time, access the order confirmation within the SONIC App.
  2. 2Select 'Cancel Order' at least five minutes prior to the scheduled pick-up time.
  3. 3For restaurant-specific issues, questions, or concerns about an order, call the Customer Satisfaction Team at (866) 657-6642.
  4. 4Alternatively, customers can submit their questions or feedback via the contact form on the Sonic Drive-In website.

When You Can Get a Refund

  • Order must have been placed via the SONIC App with a scheduled pick-up time for self-cancellation.
  • Cancellation for app orders with a scheduled pick-up time must occur at least five minutes before the selected pick-up time.
  • For orders where the food has already been made or sent to the kitchen (e.g., immediate orders), cancellation or refund is generally not possible.
  • Sonic gift cards are generally not eligible for refunds, except as required by applicable law.

Additional Notes

  • The transaction for the purchase of products or services is considered final and complete at the time of charge.
  • Gift cards that are lost, stolen, or destroyed, if registered, may be replaced for the remaining value (less applicable replacement costs) by calling 1-866-OK SONIC (657-6642).
  • Rewards from loyalty programs cannot be exchanged for cash or combined with other discounts or coupons.
  • Sonic reserves the right to terminate or change programs and terms at any time without notice.