Viator Refund Policy
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www.viator.com/help/articles/63
Rechecked : viator.com still states the headline terms shown here (24 hours, no refunds, full refund). How we verify
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How to Get a Refund — Step by Step
- 1Go to Bookings in your Viator account.
- 2To cancel, select 'Cancel for free by...' and follow the instructions; you'll get an email confirming the cancellation and refund details.
- 3To request a refund, find the booking, select 'Request a Refund', fill in the required information and submit.
- 4Viator reviews the request and emails you the outcome.
- 5For help, contact Viator customer service by chat, email or phone.
When You Can Get a Refund
- Free Cancellation: if you cancel less than 24 hours before the start date/time, the amount paid is not refunded.
- Changes made less than 24 hours before the start date/time are not accepted.
- Non-refundable experiences cannot be canceled or changed for any reason; the amount paid is not refunded.
- If the experience has no set start time, the deadline is generally 11:59 pm, two days before the start date (experience's time zone).
- Check the Cancellation Policy section of the experience page or your ticket to see which policy applies.
Partial Refunds
- Custom cancellation policies set their own refund terms, shown in the Cancellation Policy section of the experience page.
Additional Notes
- In most cases you can cancel for a full refund up to one day before your activity; check your ticket for your activity's exact policy.
- The 'Cancel Booking' option is not available for experiences marked Non-Refundable.
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What Redditors Are Saying
Dispute Viator/TripAdvisor charge
We are very dissatisfied and disappointed with the tour we booked and feel like we are scammed. I tried to file a complaint and get a refund from Viator but my request was denied. Has anyone here filed a dispute against Viator before? I used my Amex credit card. What will happen after I file a dispu
Viator scam. No refund?
I've bought a ticket on a Viator. Later someone contacted me via whats'app and said that the time which I selected is not available and wanted to give me a ticket for different time. That time didn't work for me and I insisted that I need exact same time which I paid for. After that I was ignored. I
Viator reviews: VIATOR WILL NOT REFUND MY MONEY!
Dealing with a Viator Refund Dilemma: What to Do When Promised Refunds Fall Through
Are you facing a similar Viator refund dilemma like David Fisher? It's frustrating to be told one thing, only to have the promise retracted. But fear not, there are steps you can take to resolve this issue. First, gather all communication with Viator regarding the refund promise. Next, politely esca