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Viator Refund Policy

Last verified: 2026-03-19

Official Viator PolicyVerified

priceline-app.partner.viator.com/help/articles/96

Summary

Viator offers refunds within Varies by product; standard cancellation products allow a full refund when canceled at least 24 hours before the scheduled departure time, while custom and all-sales-final products follow the terms on the voucher.. Processing time: Viator does not publish a single consumer-wide refund timeline; timing depends on the booking partner and payment processor after the refund is approved.. Refund methods include credit card and original payment method. Review Terms and Conditions for cancellation fees prior to travel date.

Refund Window

Varies by product; standard cancellation products allow a full refund when canceled at least 24 hours before the scheduled departure time, while custom and all-sales-final products follow the terms on the voucher.

Processing Time

Viator does not publish a single consumer-wide refund timeline; timing depends on the booking partner and payment processor after the refund is approved.

Refund Method

Credit Card

Video Guides

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How to Get a Refund — Step by Step

  1. 1Cancel directly from your account using self-serve tools
  2. 2Send a refund request by email to dpsupport with 'CANCEL' and the booking reference number
  3. 3Call customer support 24/7
  4. 4Contact Customer Service with booking details for requests after the travel date

When You Can Get a Refund

  • Review Terms and Conditions for cancellation fees prior to travel date
  • For requests after travel date, contact Customer Service with booking details
  • Not all travel products are eligible for a no-cost refund

All Refund Methods

  • Credit Card
  • Original Payment Method

Partial Refunds

  • Yes, cancellation fees may be deducted from the refund amount as per Terms and Conditions.

Additional Notes

  • Refunds may not be at no cost; cancellation fees may apply
  • Refer to Viator Voucher and Important Information section for details on cancellation fees

What Redditors Are Saying

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7
r/travel·2y ago

Dispute Viator/TripAdvisor charge

We are very dissatisfied and disappointed with the tour we booked and feel like we are scammed. I tried to file a complaint and get a refund from Viator but my request was denied. Has anyone here filed a dispute against Viator before? I used my Amex credit card. What will happen after I file a dispu

55 comments
4
r/travel·1y ago

Viator scam. No refund?

I've bought a ticket on a Viator. Later someone contacted me via whats'app and said that the time which I selected is not available and wanted to give me a ticket for different time. That time didn't work for me and I insisted that I need exact same time which I paid for. After that I was ignored. I

12 comments
3
r/travelvideos·3y ago

Viator reviews: VIATOR WILL NOT REFUND MY MONEY!

0 comments
1
r/elliottadvocacy·1y ago

Dealing with a Viator Refund Dilemma: What to Do When Promised Refunds Fall Through

Are you facing a similar Viator refund dilemma like David Fisher? It's frustrating to be told one thing, only to have the promise retracted. But fear not, there are steps you can take to resolve this issue. First, gather all communication with Viator regarding the refund promise. Next, politely esca

0 comments