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Marriott Refund Policy

Last verified: 2026-03-20

Official Marriott PolicyVerified

www.marriott.com/help/cancellation-policy.mi

Summary

Marriott offers refunds within Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation.. Processing time: It may take 7-14 days for a refund to be processed, depending on your financial institution.. Refund methods include original form of payment. Refund eligibility is determined by the cancellation policy of the specific hotel and the rate that was booked..

Refund Window

Cancellation policies, and therefore eligibility for a refund, are specific to the hotel and the rate booked. This information is provided at the time of booking and can be found in your reservation confirmation.

Processing Time

It may take 7-14 days for a refund to be processed, depending on your financial institution.

Refund Method

Original form of payment

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How to Get a Refund — Step by Step

  1. 1Log in to your Marriott Bonvoy Account on the Marriott website or mobile app.
  2. 2Navigate to the 'My Trips' section.
  3. 3Select the reservation you wish to cancel.
  4. 4Click the 'Cancel Reservation' button and confirm the cancellation.

When You Can Get a Refund

  • Refund eligibility is determined by the cancellation policy of the specific hotel and the rate that was booked.
  • You must cancel your reservation within the timeframe specified in your booking's rate details to be eligible for a full refund.
  • Pre-paid and other restrictive rates may not be eligible for a refund if cancelled.

Additional Notes

  • Cancellation policies can vary significantly depending on the hotel and the specific rate selected at the time of booking.
  • If a reservation was made using Marriott Bonvoy Points, the points will be returned to your account if the cancellation is made within the permitted time frame.
  • For billing issues or if a refund has not appeared after 14 days, you can contact the hotel's accounting department directly or use the 'Contact Us' form on the Marriott website.

What Redditors Are Saying

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277
r/marriott·4mo ago

FYI: Marriott is asking all members to dispute the Sonder Properties charge with your credit card company and they're coming back as refused.

This is Marriott absolving themselves of any blame and cost, and blaming it on a company that is now bankrupt and has no money to refund people back. One rep told me I'll see a refund within 10 days from Marriott and another rep told me there's no timeline and whoever told me 10 days is incorrect, a

60 comments
37
r/marriott·6y ago

Restaurant patron billed their meal to my hotel room and local Marriott refused to refund me

A really good friend was getting married and I reserved a hotel room at Marriott in Melville, New York. The wedding was offsite but the afterparty was to take place in a cordoned-off section of the hotel bar/restaurant. The wedding party got back to the hotel around 7 p.m. and I went to my room, cha

46 comments