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Hilton Refund Policy
Last verified: 2026-03-20
Official Hilton PolicyVerified
www.hilton.com/en/help-center/reservations/how-to-cancel-your-reservation
Video Guides
How to Get a Refund — Step by Step
- 1Log in to your Hilton Honors account on the website or mobile app.
- 2Locate your upcoming stay and select 'View/Edit Stay' or 'Stay details'.
- 3Review the cancellation policy found under the stay dates or 'Rate details & policies'.
- 4Select 'Cancel this reservation' and confirm the cancellation.
- 5A cancellation confirmation will be sent to your email.
When You Can Get a Refund
- Guests can cancel their reservations at no cost within the timeframe of the cancellation policy set by the hotel.
- A late cancellation fee may apply for reservations canceled after the specified date, with the fee varying by hotel.
- Cancellation policies are dependent on the rate type, dates of the reservation, and individual hotel policies.
- For reservations with an advance deposit, the refund is processed by the hotel that collected the payment.
Additional Notes
- If you are not a Hilton Honors Member, you can use the 'Modify your reservation' link in your confirmation email to cancel.
- Contact the hotel directly for refund status — front desk can confirm processing timeline and method.
- Cancellations can also be made by contacting the hotel directly or by contacting Customer Support.