Afterpay Refund Policy
Last verified: 2026-03-19
help.afterpay.com/hc/en-us/articles/360031623571-How-do-refunds-and-returns-work-at-Afterpay
Video Guides
How to Get a Refund — Step by Step
- 1Contact the merchant directly for their refund policy.
- 2Reach out to the merchant/seller first to find out what has happened and request tracking information if goods have not been received.
- 3If it has been more than 7 calendar days since the order date and you have received no response from the merchant, you can raise a dispute from your app.
- 4Check your emails for notifications from Afterpay, as an email is always sent to let you know a refund is on its way.
When You Can Get a Refund
- The merchant must process the refund in their system first.
- Returns are always subject to the merchant's refund policy, which can be found on their website or by contacting them directly.
- Always allow up to 7 calendar days for the merchant to respond to your enquiry if goods are not received.
All Refund Methods
- original card used for payments
- Afterpay account
Dispute Process
- If goods haven't been received and the merchant has not responded within 7 calendar days of contact, a dispute can be raised from the app.
- Once a full dispute has been raised, a second dispute for the same order cannot be raised.
- For some merchants (e.g., Prezzee for Gift Cards), you must contact them directly for help and cannot raise a dispute.
- A dispute can be canceled via the app if goods are delivered or a refund is received from the store after the dispute was raised.
Additional Notes
- Some merchants, such as those selling gift cards (e.g., Prezzee), require you to contact them directly for help, and disputes may not be able to be raised.
- Once a full dispute has been raised, you will not be able to raise a second dispute for the same order.
- If goods are delivered or a refund is received from the store after raising a dispute, you can notify Afterpay to cancel the dispute via your app.
What Redditors Are Saying
AfterPay says they want refund me if the merchant doesn't refund me although they never shipped item
You heard it AfterPay will not refund me my money back because they say the merchant is the only one that supposedly refund me.The merchant never shipped me item and doesn't respond to any communication. How can I get my money back.Also AfterPay expect me to continue the rest of my pay in 4 payments
Afterpay won’t refund me and hasn’t responded to the in app chat or my emails
Placed an order using Afterpay and was refunded fully by the merchant, Afterpay hasn’t cancelled the payments and hasn’t issued there “refund” the merchant has refunded me and I have receipt showing I was fully refunded. Afterpay hasn’t hasn’t responded to emails or chat support- I’ve already file a
Amazon account on hold. Afterpay refund.
Okay so I need advice if someone has been thru something like this. Two days ago I used afterpay for the first time on Amazon, everything went smooth and when it was time to pay I used the single use afterpay card, didn't change any information of it, they took the money out of my account and everyt