How do I get a refund from Amazon (third-party sellers)?

Steps: Go to 'Your Orders' in your Amazon account. Find the order you want to return and select 'Problem with order'. Choose your issue from the list and select 'Contact seller'. The seller should respond within two business days. If the seller does not resolve the issue, you can file an A-to-z Guarantee claim with Amazon.

How long does a Amazon (third-party sellers) refund take?

Processing time: Third-party sellers are required to issue a refund within two business days of receiving the returned item.. Refund window: Most items can be returned within 30 days of receipt of shipment. Some products may have different policies or requirements associated with them..

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Amazon (third-party sellers) Refund Policy

Last verified: 2026-03-19

Official Amazon (third-party sellers) PolicyVerified

www.amazon.com/gp/help/customer/display.html

2026-03-19

Summary

Amazon (third-party sellers) offers refunds within Most items can be returned within 30 days of receipt of shipment. Some products may have different policies or requirements associated with them.. Processing time: Third-party sellers are required to issue a refund within two business days of receiving the returned item.. Refund methods include refunds are typically issued to the original payment method.. Third-party sellers must match or exceed Amazon's own return policies..

Refund Window

Most items can be returned within 30 days of receipt of shipment. Some products may have different policies or requirements associated with them.

Processing Time

Third-party sellers are required to issue a refund within two business days of receiving the returned item.

Refund Method

Refunds are typically issued to the original payment method.

How to Get a Refund — Step by Step

1Go to 'Your Orders' in your Amazon account.
2Find the order you want to return and select 'Problem with order'.
3Choose your issue from the list and select 'Contact seller'.
4The seller should respond within two business days.
5If the seller does not resolve the issue, you can file an A-to-z Guarantee claim with Amazon.

When You Can Get a Refund

Third-party sellers must match or exceed Amazon's own return policies.
The item must be in the same condition as it was received.
Reasons for return can include the item being defective, damaged, or materially different from what was described in the listing.
For some returns, buyers may be responsible for the cost of return shipping.

Partial Refunds

Sellers may issue a partial refund if the returned item is damaged, missing parts, not in its original condition, or has signs of use.
Sellers can charge a restocking fee in certain situations.

Dispute Process

If a buyer is not satisfied with a purchase from a third-party seller, they can file an Amazon A-to-z Guarantee claim.
The A-to-z Guarantee covers the timely delivery and the condition of the items.
Buyers must first contact the seller and give them an opportunity to address the issue before filing a claim.
Claims can be filed for issues such as non-receipt of an item, receiving a defective or damaged item, or if the seller has not provided a refund after a return.
Sellers have 5 business days to respond to an A-to-z claim.

Additional Notes

Professional sellers are automatically enrolled in the Amazon Prepaid Returns Label program, where Amazon provides buyers with a prepaid return label on behalf of the seller.
The A-to-z Guarantee provides a safety net for buyers, allowing them to obtain a full reimbursement if they are not satisfied with a purchase from a third-party seller.