← All refund guides
Chick-fil-A logo

Chick-fil-A Refund Policy

Last verified

Official Chick-fil-A PolicyOfficial source

www.chick-fil-a.com/customer-support/ordering-and-payment/digital-ordering-and-payment/how-do-i-request-a-refund-for-a-mobile-or-online-order

Rechecked : chick-fil-a.com still states the headline terms shown here (24 hours). How we verify

Summary

Chick-fil-A offers refunds within Mobile and online orders placed within the past 24 hours are eligible for digital recovery in the app; otherwise refunds are handled by the restaurant where you ordered.. Processing time: For mobile and online orders, the time for funds to post depends on your financial institution. Chick-fil-A Shop merchandise refunds go back to the original payment method within 3-5 business days after the return is approved.. Refund methods include mobile and online orders: refunds and recovery are handled by the restaurant where you ordered; options vary by restaurant. and chick-fil-a shop merchandise: refunded to the original payment method, less the $7.95 return shipping fee.. Refunds for orders placed with a Chick-fil-A One account through the app or online must be handled by the restaurant where you placed the order..

Refund Window

Mobile and online orders placed within the past 24 hours are eligible for digital recovery in the app; otherwise refunds are handled by the restaurant where you ordered.

Processing Time

For mobile and online orders, the time for funds to post depends on your financial institution. Chick-fil-A Shop merchandise refunds go back to the original payment method within 3-5 business days after the return is approved.

Refund Method

Mobile and online orders: refunds and recovery are handled by the restaurant where you ordered; options vary by restaurant.

Video Guides

Search on YouTube

How to Get a Refund — Step by Step

  1. 1For a mobile or online order placed within the past 24 hours, log in to your Chick-fil-A One account, open Transaction History, select the order and report the issue.
  2. 2Otherwise, visit or contact the restaurant where you placed the order.
  3. 3For DoorDash orders placed through the Chick-fil-A App, contact DoorDash directly at 1-833-430-1315.
  4. 4For Chick-fil-A Shop merchandise, start a return in the Shop Chick-fil-A Returns Center; for defective, damaged, missing or wrong items, email shop.chick-fil-a@harperandscott.com (include photos for damaged goods).

When You Can Get a Refund

  • Refunds for orders placed with a Chick-fil-A One account through the app or online must be handled by the restaurant where you placed the order.
  • Orders placed within the past 24 hours are eligible for digital recovery.
  • Recovery options may vary and are at the discretion of each restaurant.
  • Chick-fil-A Shop merchandise: request a return within 30 days after delivery; items must be in the same condition received, unworn or unused, with tags attached.

All Refund Methods

  • Mobile and online orders: refunds and recovery are handled by the restaurant where you ordered; options vary by restaurant.
  • Chick-fil-A Shop merchandise: refunded to the original payment method, less the $7.95 return shipping fee.

Partial Refunds

  • Chick-fil-A Shop merchandise refunds are reduced by the $7.95 return shipping fee.

Dispute Process

  • Under the Chick-fil-A One Terms, a written Notice of Dispute must be sent to Chick-fil-A, Inc., ATTN: Legal Department, 5200 Buffington Rd., Atlanta, GA 30349.
  • After a 60-day good-faith negotiation period, either party may start arbitration through the American Arbitration Association or small claims court proceedings.

Additional Notes

  • Refund timing depends on the customer's bank or credit‑card issuer, so posting may vary.
  • Digital order refunds are at the discretion of the individual restaurant; policies may differ between locations.

Compare and related companies

Side-by-side comparisons

Other food delivery services & restaurants

All food delivery services & restaurants compared →

Guides