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Chick-fil-A Refund Policy

Last verified: 2026-03-19

Official Chick-fil-A PolicyVerified

www.chick-fil-a.com/customer-support/ordering-and-payment/digital-ordering-and-payment/how-do-i-request-a-refund-for-a-mobile-or-online-order

Summary

Chick-fil-A offers refunds within Digital orders: request within 24 hours of placement. Merchandise orders from the Chick‑fil‑A Shop: request within 30 days of delivery.. Processing time: Refunds are typically processed within 3–5 business days after approval, subject to the financial institution’s posting schedule.. Refund methods include refund credited to the original payment method used for the purchase. and for merchandise returns, the refund is issued after deducting the $7.95 return‑shipping fee.. Digital order must be reported within 24 hours; the restaurant must not have started preparation..

Refund Window

Digital orders: request within 24 hours of placement. Merchandise orders from the Chick‑fil‑A Shop: request within 30 days of delivery.

Processing Time

Refunds are typically processed within 3–5 business days after approval, subject to the financial institution’s posting schedule.

Refund Method

Refund credited to the original payment method used for the purchase.

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How to Get a Refund — Step by Step

  1. 1Identify the issue (wrong item, missing item, defect, or order placed at the wrong restaurant).
  2. 2For digital orders, log into your Chick‑fil‑A One account, open Transaction History, select the order, and report the issue; for merchandise, click the Returns Center link on the Shop site.
  3. 3Contact the restaurant where the order was placed (or the Shop’s customer‑service email shop.chick-fil-a@harperandscott.com) and provide details, including photos for damaged goods.
  4. 4Await approval; once approved, the refund will be issued to the original payment method within 3–5 business days.

When You Can Get a Refund

  • Digital order must be reported within 24 hours; the restaurant must not have started preparation.
  • Merchandise must be in its original, unused condition with all tags attached.
  • The item must be defective, damaged, missing, or incorrect, and the request must be made within the applicable time window (24 hours for digital, 30 days for merchandise).

All Refund Methods

  • Refund credited to the original payment method used for the purchase.
  • For merchandise returns, the refund is issued after deducting the $7.95 return‑shipping fee.

Partial Refunds

  • Merchandise refunds are reduced by the $7.95 return‑shipping fee; no other partial refunds are indicated.

Dispute Process

  • If a dispute cannot be resolved after contacting the restaurant or customer service, a written Notice of Dispute must be sent to Chick‑fil‑A, Inc., ATTN: Legal Department, 5200 Buffington Rd., Atlanta, GA 30349.
  • After a 60‑day good‑faith negotiation period, either party may initiate arbitration through the American Arbitration Association or pursue small‑claims court.

Additional Notes

  • Refund timing depends on the customer's bank or credit‑card issuer, so posting may vary.
  • Digital order refunds are at the discretion of the individual restaurant; policies may differ between locations.