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Chipotle Refund Policy
Last verified: 2026-03-24
Official Chipotle PolicyVerified
www.chipotle.com/contact-us
Video Guides
How to Get a Refund — Step by Step
- 1Open the Chipotle app or visit chipotle.com and navigate to the 'Help' or 'Contact Us' section.
- 2Select the order in question and report missing or wrong items directly through the app (real-time feedback provided).
- 3Alternatively, visit chipotle.com/contact-us: click 'Contact Support', then 'Tell us about it', then 'In Restaurant Order Issue or Experience'.
- 4Choose the option that relates to your experience, enter the restaurant location, date, time, and order number.
- 5Provide a detailed description of the problem and attach photos if applicable.
- 6For phone support, call 1-800-CHIPOTLE (1-800-244-7685) and explain your refund request.
- 7For merchandise returns, pack items in original packaging with the return slip, apply the included UPS shipping label, and drop off at a UPS location.
When You Can Get a Refund
- Refunds are granted on a case-by-case basis for incorrect, missing, or poor-quality food orders.
- You should contact Chipotle within 24 hours of receiving your order for the best chance of a refund.
- Chipotle may charge cancellation fees if the food has already been prepared.
- Delivery orders placed through third-party apps (DoorDash, Uber Eats) must be disputed through the respective delivery service.
- Merchandise must be returned unworn, unused, and unwashed in original packaging within 30 days.
- Photo evidence of incorrect or poor-quality food significantly improves refund approval chances.
All Refund Methods
- Original payment method: same day or next business day for food orders
- Chipotle store credit: available as an alternative for food refunds
- Merchandise refunds: processed within 15 days after the returned package arrives at Chipotle's facility
- Chargeback refunds: 3–5 business days through your bank
Partial Refunds
- If only some items in an order were incorrect or missing, Chipotle may refund the value of those specific items rather than the full order.
- Delivery fees and tips are typically not refunded for food quality issues unless the entire order is being refunded.
- Cancellation fees may apply if you cancel after food has been prepared.
- Promotional discounts applied to the original order may reduce the refund amount proportionally.
Dispute Process
- Use the Chipotle app's built-in reporting feature for the fastest resolution on order issues.
- Contact Chipotle customer service via the website contact form or by calling 1-800-CHIPOTLE.
- For faster responses, many customers report success by tweeting @ChipotleTweets or messaging Chipotle on Facebook.
- Delivery order disputes must be handled through the third-party delivery app (DoorDash, Uber Eats, Grubhub).
- If Chipotle does not resolve the issue, file a chargeback with your credit card company.
Additional Notes
- Chipotle does not publish a formal universal refund policy — refunds are handled on a case-by-case basis.
- The app has a built-in feature to report missing or wrong items with real-time feedback, which is often the fastest way to get a refund.
- Always keep your order confirmation and receipt for documentation when requesting a refund.
- Chipotle Rewards members may receive credits or bonus points as goodwill gestures for order issues.
- For catering orders, contact the catering support team separately — standard refund processes may not apply.
- Chipotle Goods (merchandise) has a separate return process from food orders, with its own return portal and UPS shipping labels.
What Redditors Are Saying
543
r/Chipotle·2y ago
What do I do if chipotle absolutely skimped on a double meat order? I’m so pissed I want my money back I don’t even know if chipotle would do anything
478 comments
516
r/Chipotle·8mo ago
Chipotle overcharged me by $10 and won't refund it
My total came to $3.37 but my card was inexplicably charged $13.16, I tried to use the support in the app to get my money back but they just completely ghosted me.
210 comments