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Samsung (device) Refund Policy

Last verified: 2026-03-19

Official Samsung (device) PolicyVerified

order-help.us.samsung.com/articles/returns-refunds/what-is-samsungs-return-policy/669e3173cd7d5a05a5318406

Summary

Samsung (device) offers refunds within 15 days from delivery (damage/defect must be reported within 5 days). Processing time: Up to 10 business days after the returned item is received and approved, plus 2‑5 business days for the financial institution to post the refund. Refund methods include refund to the original payment method used for the purchase and store credit. Purchase must be made directly from Samsung.com or the Shop Samsung App (other retailers handle returns themselves).

Refund Window

15 days from delivery (damage/defect must be reported within 5 days)

Processing Time

Up to 10 business days after the returned item is received and approved, plus 2‑5 business days for the financial institution to post the refund

Refund Method

Refund to the original payment method used for the purchase

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How to Get a Refund — Step by Step

  1. 1Sign in to your Samsung account and go to **My Orders** (or use the guest order lookup)
  2. 2Verify the product is eligible – the page will show a “Return eligible through” date
  3. 3Contact Order Support via the provided link or chat to request a return; they will generate a Return Material Authorization (RMA) and email a prepaid return label
  4. 4Print the label, pack the device with all accessories, perform a factory reset, and ship the package within the 15‑day window
  5. 5Once Samsung receives and inspects the item, they will issue the refund to the original payment method

When You Can Get a Refund

  • Purchase must be made directly from Samsung.com or the Shop Samsung App (other retailers handle returns themselves)
  • Return request must be initiated within 15 days of delivery; damaged or defective items must be reported within 5 days
  • Item must be in new or like‑new condition, include all original accessories, be factory‑reset, and be shipped in original packaging
  • A 5% restocking fee may apply to non‑defective returns of certain devices (e.g., Galaxy Flip, Fold, tablets, watches, buds)

All Refund Methods

  • Refund to the original payment method used for the purchase
  • Store credit (for promotional items or trade‑in adjustments) applied to the Samsung account

Partial Refunds

  • A 5% restocking fee for eligible non‑defective device returns reduces the total refund amount
  • If accessories or original packaging are missing, Samsung may deduct the value of the missing items from the refund

Dispute Process

  • If the refund is not received within the stated processing time, contact Samsung Order Support through chat, phone, or email to investigate the status
  • If the issue remains unresolved, customers may pursue a charge‑back with their card issuer, referencing the original purchase and Samsung’s refund policy

Additional Notes

  • Shipping and handling fees are non‑refundable
  • Returns for Samsung devices purchased from third‑party retailers must follow those retailers’ own return policies