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Peloton (hardware) Refund Policy

Last verified

Official Peloton (hardware) PolicyOfficial source

support.onepeloton.com/s/article/201108256-Peloton-Return-Policy

Rechecked : support.onepeloton.com still states the headline terms shown here (30 days). How we verify

Summary

Peloton (hardware) offers refunds within 30 days after delivery.. Processing time: Up to 14 days from the pick-up date.. Refund methods include original payment method.. A return must be requested within 30 days of delivery..

Refund Window

30 days after delivery.

Processing Time

Up to 14 days from the pick-up date.

Refund Method

Original payment method.

How to Get a Refund — Step by Step

  1. 1Contact Peloton's Member Support Team to initiate a return.
  2. 2For Peloton Bike, Bike+, Tread, and Row, Member Support will arrange for a specialist partner to schedule a pick-up.
  3. 3For Peloton Guide, the Support Team will provide a return label.
  4. 4The refund is processed after the returned product is received and inspected.

When You Can Get a Refund

  • A return must be requested within 30 days of delivery.
  • The policy does not cover ordinary wear and tear or damage from improper use or accidents.
  • If the product is returned in a damaged condition, with missing parts, or shows signs of abuse, Peloton may refuse a refund or charge a restocking fee.
  • Shipping and delivery charges are non-refundable.

Additional Notes

  • Return fees apply for Peloton hardware returns.
  • Membership fees and expert assembly costs are non-refundable.
  • First-time purchasers may be eligible for the 30-Day Home Trial, which offers a full refund including delivery and pickup fees if the product is in 'like-new' condition.

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