How do I get a refund from Peloton (hardware)?

Steps: Contact Peloton's Member Support Team to initiate a return. For Peloton Bike, Bike+, Tread, and Row, Member Support will arrange for a specialist partner to schedule a pick-up. For Peloton Guide, the Support Team will provide a return label. The refund is processed after the returned product is received and inspected.

How long does a Peloton (hardware) refund take?

Processing time: Up to 14 days from the pick-up date.. Refund window: 30 days after delivery..

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Peloton (hardware) Refund Policy

Last verified: 2026-03-19

Official Peloton (hardware) PolicyVerified

support.onepeloton.com/s/article/201108256-Peloton-Return-Policy

2026-03-19

Summary

Peloton (hardware) offers refunds within 30 days after delivery.. Processing time: Up to 14 days from the pick-up date.. Refund methods include original payment method.. A return must be requested within 30 days of delivery..

Refund Window

30 days after delivery.

Processing Time

Up to 14 days from the pick-up date.

Refund Method

Original payment method.

How to Get a Refund — Step by Step

1Contact Peloton's Member Support Team to initiate a return.
2For Peloton Bike, Bike+, Tread, and Row, Member Support will arrange for a specialist partner to schedule a pick-up.
3For Peloton Guide, the Support Team will provide a return label.
4The refund is processed after the returned product is received and inspected.

When You Can Get a Refund

A return must be requested within 30 days of delivery.
The policy does not cover ordinary wear and tear or damage from improper use or accidents.
If the product is returned in a damaged condition, with missing parts, or shows signs of abuse, Peloton may refuse a refund or charge a restocking fee.
Shipping and delivery charges are non-refundable.

Additional Notes

Return fees apply for Peloton hardware returns.
Membership fees and expert assembly costs are non-refundable.
First-time purchasers may be eligible for the 30-Day Home Trial, which offers a full refund including delivery and pickup fees if the product is in 'like-new' condition.