Apple Refund Policy
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www.apple.com/shop/help/returns_refund
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How to Get a Refund — Step by Step
- 1For online orders: sign in to your Order Listing page, select the item, choose Start a Return, then Initiate Your Return.
- 2Print the return label, then schedule a carrier pickup or drop the package off at a carrier location.
- 3Or take the item to any U.S. Apple Store; your refund is processed at that time.
- 4For App Store or other digital purchases: sign in to reportaproblem.apple.com.
- 5Tap 'I'd like to' and choose 'Request a refund'.
- 6Choose the reason, then the item, and submit. Expect an update within 24 to 48 hours.
When You Can Get a Refund
- Hardware: return within 14 calendar days of receipt, in original condition with all parts, accessories, cords, adapters, documentation and packaging.
- Only items bought directly from Apple (online or at an Apple Store) can be returned to Apple.
- Not returnable: opened software, electronic software downloads, software upgrades, Apple Gift Cards and Apple Developer products.
- Products can be returned only in the country where purchased.
- Engraved items and custom-configured Macs can't be exchanged in store; they can only be returned for a refund to the original payment method.
- App Store, iTunes Store, Apple Books and other Apple services: some purchases might be eligible for a refund; eligibility varies by country or region.
All Refund Methods
- Credit or debit card: refund sent to the card-issuing bank within five business days of Apple receiving the returned item
- Apple Gift Card purchases: refunded as an Apple Gift Card by email
- Apple Account balance: refunded to your Apple Account balance (or an Apple Gift Card if your balance is at or near the maximum)
- Gift returns: electronic Apple Gift Card
- Cash or cash equivalent over $750: refund check mailed within 10 business days
- App Store and other Apple digital purchases: refunded to the payment method used to buy the item
Partial Refunds
- If you paid part of an item with your Apple Account balance, that portion is refunded to your Apple Account balance (or as an Apple Gift Card if your balance is at or near the maximum).
Dispute Process
- Report a Problem: reportaproblem.apple.com (check the status of a request under Check Status of Claims).
- Online orders that arrived damaged or incorrect: return to any U.S. Apple Store or call Customer Service at 1-800-676-2775.
- Other refund questions: contact Apple Support.
Additional Notes
- Apple Gift Cards cannot be returned.
- Price protection: if Apple lowers the price of an Apple-branded product within 14 calendar days of the date you receive it, you can request a refund or credit of the difference within 14 days of the price change (excludes limited-time price reductions and special sales events such as Black Friday).
- If Find My/Activation Lock security features are on and can't be turned off by the person returning the product, Apple may refuse the return or exchange.
- To return ten or more of the same product, you must return them to the Apple Store where purchased.
- Returning the AppleCare+ portion of an iPhone Upgrade Program purchase means you lose your upgrade option.
- Apple products bought from other retailers must be returned to those retailers.
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