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McDonald's Refund Policy
Last verified
Official McDonald's PolicyOfficial source
www.mcdonalds.com/us/en-us/faq/what-if-i-have-an-issue-with-mobile-order-pay-or-want-a-refund.html
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How to Get a Refund — Step by Step
- 1For issues with Mobile Order & Pay (excluding delivery), return to the restaurant where you made the purchase.
- 2Contact the restaurant where the purchase was made.
- 3If you placed a delivery order through the McDonald's app, identify the delivery vendor (Uber Eats or DoorDash) from your receipt.
- 4Contact the identified delivery partner directly for resolution.
When You Can Get a Refund
- The issue must be with a Mobile Order & Pay transaction, excluding delivery.
- For delivery orders placed through the McDonald's app, you must identify the third-party delivery service (e.g., Uber Eats, DoorDash) and contact them directly.
- The decision of how to resolve a refund request is at the discretion of the restaurant where the purchase was made.
Additional Notes
- You purchase products directly from the individual restaurants, not McDonald's corporation. The restaurant is responsible for preparing and providing the products.
- For pricing errors, you should contact the specific restaurant where you made the purchase to request a refund for the difference.
- If you have a complaint about your experience, you should contact the restaurant in question or McDonald's Customer Care.
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