How do I get a refund from IHG Hotels?

Steps: Log in to your IHG One Rewards account on the IHG website or app. Navigate to the 'Stays and Events' or 'Manage Your Reservations' section. Select the upcoming reservation you wish to cancel. Follow the prompts to confirm the cancellation. You will receive an email confirmation of the cancellation and any applicable refund.

What refund methods does IHG Hotels offer?

Original form of payment. IHG One Rewards points redeposited.

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IHG Hotels Refund Policy

Last verified: 2026-03-20

Official IHG Hotels PolicyVerified

www.ihg.com/content/us/en/customer-care/frequently-asked-questions

2026-03-20

Summary

IHG Hotels offers refunds within Varies by rate type; typically 24 to 72 hours before check-in for a full refund on flexible rates.. Processing time: For Reward Night cancellations, points will be immediately redeposited into your IHG One Rewards account if canceled within the hotel's policy.. Refund methods include original form of payment and ihg one rewards points redeposited. Refund eligibility is dependent on the rate selected at the time of booking; some rates, like 'Advance Purchase', are non-refundable..

Refund Window

Varies by rate type; typically 24 to 72 hours before check-in for a full refund on flexible rates.

Processing Time

For Reward Night cancellations, points will be immediately redeposited into your IHG One Rewards account if canceled within the hotel's policy.

Refund Method

Original form of payment

How to Get a Refund — Step by Step

1Log in to your IHG One Rewards account on the IHG website or app.
2Navigate to the 'Stays and Events' or 'Manage Your Reservations' section.
3Select the upcoming reservation you wish to cancel.
4Follow the prompts to confirm the cancellation.
5You will receive an email confirmation of the cancellation and any applicable refund.

When You Can Get a Refund

Refund eligibility is dependent on the rate selected at the time of booking; some rates, like 'Advance Purchase', are non-refundable.
Cancellations must be made within the window specified by the hotel's cancellation policy to receive a full refund.
For Points & Cash bookings, the cash portion is non-refundable; purchased points will be redeposited into your account upon cancellation.
A 'no show' for a hotel stay booking will, in most cases, result in a total forfeiture of the amount paid.

All Refund Methods

Original form of payment
IHG One Rewards points redeposited

Additional Notes

The cancellation policy can vary by hotel and region.
Reservations can also be changed or canceled by calling the nearest worldwide reservations office.
Bookings made through the 'Book Early and Save' or 'Advanced Purchase' rates are final and non-refundable.