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IHG Hotels Refund Policy

Last verified

Official IHG Hotels PolicyOfficial source

www.ihg.com/content/us/en/customer-care/frequently-asked-questions

Rechecked : ihg.com still states the headline terms shown here (no refunds). How we verify

Summary

IHG Hotels offers refunds within Set by each hotel's cancellation policy and your rate — check your rate details. Most Reward Night bookings can be cancelled up to a day before check-in with points redeposited; the cash paid for Points & Cash points is non-refundable.. Processing time: Reward Night points are redeposited immediately when cancelled within the hotel's cancellation policy; Reward Nights cancelled on the day of arrival are subject to review and the points refund may be delayed.. Refund methods include reward nights: points redeposited into your ihg one rewards account and paid stays: hotels handle guest billing — contact the hotel directly or use ihg's online issues form. Cancellation terms depend on the individual hotel and the rate booked — always check your individual rate details..

Refund Window

Set by each hotel's cancellation policy and your rate — check your rate details. Most Reward Night bookings can be cancelled up to a day before check-in with points redeposited; the cash paid for Points & Cash points is non-refundable.

Processing Time

Reward Night points are redeposited immediately when cancelled within the hotel's cancellation policy; Reward Nights cancelled on the day of arrival are subject to review and the points refund may be delayed.

Refund Method

Reward Nights: points redeposited into your IHG One Rewards account

How to Get a Refund — Step by Step

  1. 1Go to IHG's Manage Your Reservations page — you can change or cancel a reservation for any IHG property there.
  2. 2Look up the reservation with your confirmation number and last name, or sign in to your IHG One Rewards account and open My Stays.
  3. 3Check your rate details for the hotel's cancellation policy, then cancel.
  4. 4For a billing problem, contact the hotel directly by phone or submit IHG's online Issues Form.

When You Can Get a Refund

  • Cancellation terms depend on the individual hotel and the rate booked — always check your individual rate details.
  • Most Reward Night reservations can be cancelled a day before the check-in date.
  • Points & Cash Reward Nights cancelled within the hotel's cancellation policy get all points back, including purchased points, but the cost of the purchased points is non-refundable.
  • Reward Nights cancelled after the hotel's cancellation deadline still have their points redeposited; day-of-arrival cancellations are reviewed first.

All Refund Methods

  • Reward Nights: points redeposited into your IHG One Rewards account
  • Paid stays: hotels handle guest billing — contact the hotel directly or use IHG's online Issues Form
  • If a credit-card-guaranteed reservation can't be honored, any advance deposit is refunded

Additional Notes

  • Individual hotels may have unique cancellation policies, so the deadline varies by property.
  • Reservations Guarantee: if a credit-card-guaranteed reservation can't be honored, the hotel provides a comparable room and transportation, pays the first night plus tax, and refunds any advance deposit.
  • To get a lower point price that appears after you book a Reward Night, you have to cancel and rebook — the lower rate may sell out first.
  • If you booked through a third-party site such as Expedia or Orbitz, its confirmation number may not work with IHG; contact the hotel for your IHG confirmation number.

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