← All refund guides
Hertz logo

Hertz Refund Policy

Last verified

Official Hertz PolicyOfficial source

www.hertz.com/supporthub/topic/fees-and-surcharges

Summary

Hertz offers refunds within Full refund is available when the reservation is cancelled at least 48 hours before the scheduled pickup time; prepaid reservations can be cancelled within 24 hours of booking for a full refund, otherwise applicable cancellation fees apply.. Processing time: Typically 5‑10 business days; banks or credit‑card issuers may take up to 10 days to post the credit. Refund methods include refund to the original credit or debit card used for the reservation and loyalty points returned to the member’s account for reservations paid with points. Cancellation must be submitted through the Hertz website, Reservations Center phone line, or written notice before the scheduled pickup time.

Refund Window

Full refund is available when the reservation is cancelled at least 48 hours before the scheduled pickup time; prepaid reservations can be cancelled within 24 hours of booking for a full refund, otherwise applicable cancellation fees apply.

Processing Time

Typically 5‑10 business days; banks or credit‑card issuers may take up to 10 days to post the credit

Refund Method

Refund to the original credit or debit card used for the reservation

Video Guides

Search on YouTube

How to Get a Refund — Step by Step

  1. 1Log into your Hertz account or open the reservation link from the confirmation email
  2. 2Select the reservation and choose the “Cancel” option, or call the Reservations Center
  3. 3Confirm the cancellation and note the cancellation reference number provided
  4. 4Allow the processing period (5‑10 business days) and verify the credit on the original payment method

When You Can Get a Refund

  • Cancellation must be submitted through the Hertz website, Reservations Center phone line, or written notice before the scheduled pickup time
  • For prepaid rates, cancellation must occur within the free‑cancellation period (24 hours of booking) to avoid any fee
  • If the reservation is not cancelled before the pickup window, a no‑show or cancellation fee may be charged, reducing the refund amount

All Refund Methods

  • Refund to the original credit or debit card used for the reservation
  • Loyalty points returned to the member’s account for reservations paid with points

Partial Refunds

  • When cancellation occurs after the free‑cancellation window, Hertz refunds the prepaid amount less any applicable liquidated damages or cancellation fees
  • Refunds are not issued for unused fuel; only the prepaid rental charge is refunded

Additional Notes

  • Refund posting time depends on the policies of the card issuer or bank and may exceed the stated processing window
  • Cancellations made with loyalty points result in points being returned to the member’s account rather than a monetary credit

Compare and related companies

Side-by-side comparisons

Other airlines, hotels & travel companies

All airlines, hotels & travel companies compared →

Guides