Vivid Seats Refund Policy
Last verified: 2026-03-19
www.vividseats.com/terms
How to Get a Refund — Step by Step
- 1If an event is cancelled, Vivid Seats will send you a notification via email.
- 2The email notice will explain the specific terms and options available for your order.
- 3For a canceled event, you may automatically receive a Rewards Cash loyalty credit for 110% of your order total.
- 4If you prefer a full cash refund instead of the credit, you must contact the customer service team to request it.
- 5If required, return the physical tickets within the specified timeframe to qualify for compensation.
When You Can Get a Refund
- Refunds are generally only available for events that are officially cancelled and not rescheduled.
- All sales are final; there are no cancellations, returns, or exchanges for other reasons.
- Postponed or rescheduled events are typically not eligible for refunds, and the original tickets will be valid for the new date.
- If you are denied entry to an event at no fault of your own, you may receive a full refund.
- To qualify for compensation for a cancelled event, you may be required to return the original tickets.
All Refund Methods
- Full refund
- Store Credit
Additional Notes
- For cancelled events, Vivid Seats determines in its sole discretion whether to issue a refund of the purchase price or a credit for a future purchase.
- Residents of specific jurisdictions, such as California, may have the right to request a refund for events that have been postponed or rescheduled.
- If you do not receive your tickets within 48 hours of the event's start time, you must notify Vivid Seats to be eligible for compensation.
What Redditors Are Saying
vivid Seats and dispute the transactions.
vivid seats website has no refund policy, so I disputed transaction with chase credit card. they say it's 50/50 chance for money back and take 50 days. they are selling tickets which is not yet officially released .... my fault did not look at it carefully. anybody got money back from dispute transa
Vivid Seats refusing refund
Has anyone had any luck getting their order refunded from Vivid Seats?? My friend bought 2 tickets that got cancelled and they won’t refund her money and told her the reseller has until the day before the show to find her replacements. This is crazy. She just wants her money back and they won’t give
vivid seats refuses to refund me
megan thee stallion postponed her concert to sunday. we drove three hours to atlanta to see her but we have work on sunday and can’t afford an extra two days in atlanta. we contacted vivid seats and they said they don’t do refunds for postpones. that is such a disgusting thing to do to people. shoul
"Bought" HB (10/29) Terrace seat from Vivid Seats, High risk of refund? What now?
I "bought" Terra4 row 1344 (10/29) on Vivid Seats since I'd missed the presale window. With fees, it was one of the most expensive tickets of any sort I've ever bought (except some of the tickets involving a trip to Iceland.) I wanted to guarantee a great show for me because Bucket List, not in grea