How do I get a refund from GOAT?

Steps: Open the GOAT app when you receive your package and tap 'Request Return'. Alternatively, contact customer support through the 'Submit Request' button on the support page to initiate a return. Once the return is initiated, you will receive a return label. Ship the item(s) back to GOAT within 3 business days of receiving the return label.

How long does a GOAT refund take?

Processing time: Up to 7 days after receipt of the returned item. Refund window: 30 days from receipt.

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GOAT Refund Policy

Last verified Oct 12, 2026

Official GOAT PolicyOfficial source

support.goat.com/hc/en-us/articles/115004770408-Do-you-accept-returns

Oct 12, 2026

Rechecked Oct 12, 2026: support.goat.com still states the headline terms shown here (30 days). How we verify

Summary

GOAT offers refunds within 30 days from receipt. Processing time: Up to 7 days after receipt of the returned item. Refund methods include goat credit. Item(s) must be in the same condition as when sent by GOAT, with original tags attached and all original packaging included..

Refund Window

30 days from receipt

Processing Time

Up to 7 days after receipt of the returned item

Refund Method

GOAT Credit

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How to Get a Refund — Step by Step

1Open the GOAT app when you receive your package and tap 'Request Return'.
2Alternatively, contact customer support through the 'Submit Request' button on the support page to initiate a return.
3Once the return is initiated, you will receive a return label.
4Ship the item(s) back to GOAT within 3 business days of receiving the return label.

When You Can Get a Refund

Item(s) must be in the same condition as when sent by GOAT, with original tags attached and all original packaging included.
Return request must be submitted within 30 days of receiving the item.
Item(s) must be shipped within 3 business days of receiving the return label.
The returned item(s) will be evaluated by GOAT before a refund is issued.
Items must include the GOAT-provided return label and packing slip.

Additional Notes

Refunds are issued for the amount paid for the item, less shipping costs to and from you, any applicable return processing fee (up to 15% of the item's price), and any priority processing fee.
All refunds are issued in the form of GOAT Credit for future purchases.
GOAT reserves the right to make the final decision on all return requests.

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