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Emirates Refund Policy

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Official Emirates PolicyOfficial source

www.emirates.com/us/english/information/our-customer-service-plan

Rechecked : emirates.com still states the headline terms shown here (24 hours, 7 days, full refund). How we verify

Summary

Emirates offers refunds within For itineraries that include a flight to or from the USA, you can cancel within 24 hours of booking without penalty and receive a full refund if the booking is made more than seven days before the first flight departs. For all other tickets, refunds follow the fare conditions of your ticket.. Processing time: For credit card purchases, the refund request will be submitted to the card issuer within seven business days. For purchases made with cash, check, or debit card, the refund will be issued within 20 calendar days of the request.. Refund methods include original form of payment. Refund eligibility and any potential cancellation fees are determined by the fare conditions of your specific ticket..

Refund Window

For itineraries that include a flight to or from the USA, you can cancel within 24 hours of booking without penalty and receive a full refund if the booking is made more than seven days before the first flight departs. For all other tickets, refunds follow the fare conditions of your ticket.

Processing Time

For credit card purchases, the refund request will be submitted to the card issuer within seven business days. For purchases made with cash, check, or debit card, the refund will be issued within 20 calendar days of the request.

Refund Method

Original form of payment (tickets bought online are refunded to the card used for the purchase)

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How to Get a Refund — Step by Step

  1. 1To request a refund for a ticket booked directly with Emirates, you must fill out the online refund form.
  2. 2You can also cancel your booking through the 'Manage a Booking' section on the website, which will then direct you to the refund form.
  3. 3Understand and accept the fare conditions and that the booking will be cancelled upon submission.
  4. 4Submit the completed form.

When You Can Get a Refund

  • Refund eligibility and any potential cancellation fees are determined by the fare conditions of your specific ticket.
  • If you booked through a travel agent, you must contact them directly to process a refund.
  • The U.S. 24-hour refund rule applies only when the booking is made more than seven days before the first flight's departure; the 24 hours start when the booking is made, not when tickets are issued.
  • Submitting a refund request will cancel the entire booking.

Partial Refunds

  • Some tickets are not refundable once you've started your trip; tickets that allow a refund when partially unused may refund only a small amount, depending on the fare for flights flown and any fees.

Additional Notes

  • For many bookings, refunds may incur a fee or may not be allowed at all, depending on the specific terms and conditions attached to the booking.
  • If you are eligible for a refund due to a change you made to your booking online, you may receive a credit note (EMD) which is valid for one year and can be used for future travel or be refunded.
  • The refund will be credited to the original form of payment used for the purchase.

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