Wayfair Refund Policy
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www.wayfair.com/help/article/returns
Rechecked : wayfair.com still states the headline terms shown here (30 days, 100 nights, 48 hours). How we verify
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How to Get a Refund — Step by Step
- 1Go to My Orders in your Wayfair account.
- 2Select the return option for the item you want to return.
- 3Complete the online form, choosing your return method and refund method (store credit or original payment method).
- 4Follow the confirmation email's instructions and use any return labels it includes.
- 5Drop the item at your selected carrier, wait for the scheduled pickup, or bring it with the QR code to a Wayfair store.
- 6Your refund is initiated once the item is received at the Return Center (or processed at the store).
When You Can Get a Refund
- Items must be returned within 30 days of delivery in their original, undamaged condition.
- If the item was delivered disassembled, return it disassembled; use the original box or a similar-sized one (no longer than 108 inches).
- Items bought November 1 to December 31 (except appliances) can be returned until January 31.
- The mattress trial excludes mattress toppers, crib mattresses, air mattresses and open box mattresses.
- Large appliances must not be installed and must be returned in the original packaging.
- Damaged or defective items must be reported within 30 days of delivery (3 days for Full Delivery Service items).
- Items bought at a bundle discount can only be returned as the entire bundle.
- Wayfair can reverse the refund if your return is not received at its Returns Center.
All Refund Methods
- Store Credit: 1 business day after the refund is issued (never expires)
- Debit/credit card, Apple Pay or Wayfair Credit Card: 3-5 business days after the refund is issued
- PayPal: 1 business day if paid from your PayPal balance; usually 5 business days (up to 30 days) if paid by card or bank via PayPal
- Klarna: up to 15 business days; Cash App Afterpay and Wayfair Financing: up to 10 business days
- Bank transfer/check: contact Wayfair to process the refund; can take up to 30 days
- If you paid with several methods (e.g., gift card, store credit, Rewards), the refund goes back to each one
Partial Refunds
- Return shipping fees, where they apply, are deducted from your refund.
- Mattress returns are free to store credit, or cost $49-$99 if refunded to your original payment method.
- Delivery shipping fees and service charges (e.g., upgraded shipping, assembly) are not refunded.
- Large appliance returns may be charged the manufacturer's restocking fee.
- You may be offered a discount to keep an item instead of returning it.
- State mattress recycling fees in CT, RI and CA ($10-$25) are non-refundable.
Dispute Process
- For damaged or defective items, go to My Orders, select 'Problem with this Order' within 30 days of delivery (3 days for Full Service Delivery) and upload photos.
- You may be asked to return the original item; if it isn't received, Wayfair can reverse the refund or charge for a replacement.
- Damage after delivery (normal wear and tear, misuse, weather) is not covered.
- If you can't find a refund, check your refund email for the amount and where it went, then contact your payment provider or Wayfair.
- Contact Wayfair through the Virtual Assistant, which can resolve issues or connect you with an agent.
Additional Notes
- Non-returnable: open box items, clearance items, gift cards, made-to-order or personalized items, items marked 'Non-Returnable', live plants, swatches, certain dangerous goods, and items shipped via Wayfair Delivery +.
- Customers generally pay return shipping; it isn't deducted for eligible returns dropped off at a Wayfair store, or eligible mail-in returns to store credit by Wayfair Rewards members and Wayfair Credit Card holders.
- No direct exchanges: return the item for store credit and place a new order.
- In-store returns are accepted at Wayfair stores in Wilmette and Naperville, IL; Greensboro, NC; Attleboro, MA; Augusta and Atlanta, GA; Orlando, FL; and San Marcos, TX.
- Wayfair does not accept returns at its warehouses.
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