How do I get a refund from Live Nation?

Steps: For a canceled event, no action is needed. A refund will be automatically issued to the original method of payment. For a postponed or rescheduled event, you will be contacted with the new event information. If the Event Organizer approves refunds for a postponed or rescheduled event, you will be notified of your options and can request a refund through your online account.

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Live Nation Refund Policy

Last verified Mar 20, 2026

Official Live Nation PolicyOfficial source

help.livenation.com/hc/en-us/articles/10466444311569-Standard-Purchase-Policy

Mar 20, 2026

Summary

Live Nation offers refunds within For canceled events, refunds are automatic. For postponed or rescheduled events, the Event Organizer determines the refund policy and any applicable window for requests on an event-by-event basis.. Processing time: The policy does not specify a processing time for refunds.. Refund methods include original payment method. Refunds are only available if an event is canceled, postponed, or rescheduled..

Refund Window

For canceled events, refunds are automatic. For postponed or rescheduled events, the Event Organizer determines the refund policy and any applicable window for requests on an event-by-event basis.

Processing Time

The policy does not specify a processing time for refunds.

Refund Method

Original payment method

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How to Get a Refund — Step by Step

1For a canceled event, no action is needed. A refund will be automatically issued to the original method of payment.
2For a postponed or rescheduled event, you will be contacted with the new event information.
3If the Event Organizer approves refunds for a postponed or rescheduled event, you will be notified of your options and can request a refund through your online account.

When You Can Get a Refund

Refunds are only available if an event is canceled, postponed, or rescheduled.
For postponed or rescheduled events, the availability of refunds is determined by the Event Organizer.
Tickets are still valid for postponed or rescheduled events if a refund is not requested.
No refunds are provided for changes in opening acts, supporting performers, or festival lineups.
There are no refunds, credits, or exchanges for merchandise or digital downloads.

Partial Refunds

In the event of a cancellation, you will be refunded the price paid for the ticket. Delivery charges and other fees are not refundable.

Dispute Process

Users agree not to seek a “chargeback” from their credit card company for a valid purchase.
Live Nation may cancel tickets and refuse future purchases if a chargeback is initiated.
The terms of use include an arbitration agreement and class action waiver for resolving disputes.

Additional Notes

If an event is postponed or rescheduled, your original tickets remain valid for the new date.
If you resold tickets through Live Nation for an event that is ultimately canceled, your credit card will be charged to refund the buyer, and then you will receive a refund for your original purchase.
Ticket insurance refunds must be handled directly with the insurance provider.

Other payment, ticket & service companies

Google Pay refund policySet by the merchant — Google Pay doesn't hold funds or process…
Groupon refund policyVaries by deal type: * **Local Deals:** Within 3 days of purchase…
Klarna refund policyafter 14 days if not opted in for Klarna balance or other payment…
Lyft refund policy5-7 business days (for pending authorizations to resolve)
MoneyGram refund policyUp to 180 days after payment
PayPal refund policy180 days from the payment date (for sellers to issue a refund)