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Holland America Refund Policy

Last verified

Official Holland America PolicyOfficial source

www.hollandamerica.com/en/us/legal-privacy/cancellation-policy-US-default

Rechecked : hollandamerica.com still states the headline terms shown here (120 days, 91 days, 61 days, 60 days, 14 days, 90 days, 13 days, 100%, 75%, 50%, no refunds). How we verify

Summary

Holland America offers refunds within Varies by booking date and cruise length. Bookings opened September 29, 2026 or later and departing in 2027 or beyond: 100% refund if cancelled 120 days or more before travel, 75% at 119-91 days, 50% at 90-61 days, no refund at 60 days or less. Bookings opened November 5, 2025 through September 28, 2026: 100% refund 120 days or more before travel for cruises 14 days or longer, or 90 days or more before travel for most other cruises 13 days or less and cruisetours.. Processing time: Not stated on Holland America's cancellation policy page; check your booking confirmation email for the cancellation schedule that applies to you.. Refund methods include refunds go directly to the method of payment you used to book with holland america line. The refund amount depends on cruise/cruisetour length and how far before travel you cancel; your booking confirmation email shows the schedule that applies to you..

Refund Window

Varies by booking date and cruise length. Bookings opened September 29, 2026 or later and departing in 2027 or beyond: 100% refund if cancelled 120 days or more before travel, 75% at 119-91 days, 50% at 90-61 days, no refund at 60 days or less. Bookings opened November 5, 2025 through September 28, 2026: 100% refund 120 days or more before travel for cruises 14 days or longer, or 90 days or more before travel for most other cruises 13 days or less and cruisetours.

Processing Time

Not stated on Holland America's cancellation policy page; check your booking confirmation email for the cancellation schedule that applies to you.

Refund Method

Refunds go directly to the method of payment you used to book with Holland America Line (amounts paid for the Cancellation Protection Plan are not refunded)

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How to Get a Refund — Step by Step

  1. 1Submit a written cancellation request by email, or call.
  2. 2For bookings made in the United States, email Hal_Reservations@HollandAmerica.com or call 1-877-932-4259 or 206-626-7020.
  3. 3If you booked through a Travel Advisor, contact them to process the cancellation unless you are within 7 days of travel.

When You Can Get a Refund

  • The refund amount depends on cruise/cruisetour length and how far before travel you cancel; your booking confirmation email shows the schedule that applies to you.
  • Final payment is due 75 to 120 days before travel, depending on cruise length and booking date.
  • Specially priced promotions that are 100% non-refundable from the point of payment get no refund if you cancel; promotions with a non-refundable deposit keep that deposit.
  • If you booked travel through other operators, you are responsible for any cancellation fees imposed by those companies.
  • Name changes and departure date changes are considered cancellations and are subject to cancellation fees.

Additional Notes

  • Your entire booking, including air add-ons, ground transfers, and pre- and post-cruise hotel and tour packages, is subject to the same cancellation policy.
  • Refunds, except for amounts paid for the Cancellation Protection Plan, will be made directly to the method of payment used to book.
  • Optional Cancellation Protection Plan (from $79 per person): the Standard Plan refunds 80% of eligible amounts paid if you cancel for any reason up to 24 hours before travel; the Platinum Plan reimburses 90% if you cancel any time before travel.
  • Grand World, Grand Voyage and segments follow their own schedule: 100% refund 120 days or more before travel, 100% less the deposit at 119-113 days, 50% at 112-76 days, no refund at 75 days or less.
  • Bookings opened November 4, 2025 or earlier: 100% refund 120 days or more before travel for cruises of 25 days or longer, 90 days or more for other cruises of 5 days or longer, and 75 days or more for cruises of 4 days or less.

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2
r/Cruise·6y ago

Holland America Dispute

We filed a dispute with our CC about our cruise that ended up being canceled. We requested a refund with them and waited over the alloted time since March. Before disputing. They now have taken back our dispute of 2000.00. What are our options on this? Is there anything we can do?

4 comments
1
r/Cruise·6y ago

Holland America Refunds

Has anyone seen a refund for Holland America for the cancelled Alaska cruises?

10 comments