How do I get a refund from Holland America?

Steps: Submit a written cancellation request. For bookings made in the United States, send the request by post to Holland America Line, 450 Third Avenue West, Seattle, WA 98119. Alternatively, email the request to Hal_Reservations@HollandAmerica.com.

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Holland America Refund Policy

Last verified: 2026-03-20

Official Holland America PolicyVerified

www.hollandamerica.com/en/us/legal-privacy/cancellation-policy-US-default

2026-03-20

Summary

Holland America offers refunds within Varies by booking date and cruise length. For example, for cruises 13 days or less booked on or after November 5, 2025, for travel in Summer 2026 or later, cancellations must be made 90 or more days before travel to receive a full refund. For cruises 14 days or longer, cancellations must be made 120 or more days prior to travel for a full refund.. Processing time: Within 180 days of the claim being made if the cruise is cancelled or delayed by Holland America.. Refund methods include original form of payment. Specially priced promotions may be 100% non-refundable from the point of payment..

Refund Window

Varies by booking date and cruise length. For example, for cruises 13 days or less booked on or after November 5, 2025, for travel in Summer 2026 or later, cancellations must be made 90 or more days before travel to receive a full refund. For cruises 14 days or longer, cancellations must be made 120 or more days prior to travel for a full refund.

Processing Time

Within 180 days of the claim being made if the cruise is cancelled or delayed by Holland America.

Refund Method

Original form of payment

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How to Get a Refund — Step by Step

1Submit a written cancellation request.
2For bookings made in the United States, send the request by post to Holland America Line, 450 Third Avenue West, Seattle, WA 98119.
3Alternatively, email the request to Hal_Reservations@HollandAmerica.com.

When You Can Get a Refund

Specially priced promotions may be 100% non-refundable from the point of payment.
If you booked travel through other operators, you are responsible for any cancellation fees imposed by those companies.
Name changes and departure date changes are considered cancellations and are subject to cancellation fees.
Government taxes and fees will be refunded for any cancellation.

Additional Notes

The entire booking, including cruise fare, fees, air add-ons, ground transfers, and hotel packages, is subject to the same cancellation policy.
Refunds, except for amounts paid for the Cancellation Protection Plan, will be made directly to the method of payment used to book.
Travel advisors may impose their own cancellation fees.

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r/Cruise·5y ago

Holland America Dispute

We filed a dispute with our CC about our cruise that ended up being canceled. We requested a refund with them and waited over the alloted time since March. Before disputing. They now have taken back our dispute of 2000.00. What are our options on this? Is there anything we can do?