How do I get a refund from Southwest Hotels?

Steps: To cancel a Getaways by Southwest reservation, you can do so online or by calling Getaways by Southwest™. Ensure the cancellation is made at least 10 minutes before the original scheduled departure of your first flight to avoid forfeiture. For non-air refunds (e.g., hotel, car rental) where receipts need to be submitted, expand the “Need More Assistance” section on the refund policy page. Click “Email us” to access the contact portal and fill in your contact information and confirmation number. Briefly describe your refund request and upload a photo or scanned copy of your receipts within 90 days of your scheduled return date.

What refund methods does Southwest Hotels offer?

Refund to original form(s) of payment.. Vacation Travel Credits (VTCs), which are issued for eligible residual amounts and voluntary cancellations more than 72 hours before the first flight..

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Southwest Hotels Refund Policy

Last verified: 2026-03-20

Official Southwest Hotels PolicyVerified

support.southwest.com/helpcenter/s/article/getaways-by-southwest-refund-policy

2026-03-20

Summary

Southwest Hotels offers refunds within For non-air refunds (e.g., hotel, car rental), receipts must be submitted within 90 days of the scheduled return date. For cancellations within 24 hours of booking and more than 72 hours before the original scheduled departure of the first flight, a refund to the original form of payment is possible (less any non-refundable optional travel charges). For cancellations less than 72 hours before the first flight but at least 10 minutes before departure, a refund to the original form of payment is possible (less any supplier penalties and non-refundable optional travel charges). For voluntary cancellations nine (9) or more days prior to departure of the first flight, online cancellation and refund consideration is available.. Processing time: Refunds are generally processed by Southwest within seven (7) business days.. Refund methods include refund to original form and vacation travel credits. The reservation must be canceled at least 10 minutes prior to the first flight's original scheduled departure to avoid the no-show policy..

Refund Window

For non-air refunds (e.g., hotel, car rental), receipts must be submitted within 90 days of the scheduled return date. For cancellations within 24 hours of booking and more than 72 hours before the original scheduled departure of the first flight, a refund to the original form of payment is possible (less any non-refundable optional travel charges). For cancellations less than 72 hours before the first flight but at least 10 minutes before departure, a refund to the original form of payment is possible (less any supplier penalties and non-refundable optional travel charges). For voluntary cancellations nine (9) or more days prior to departure of the first flight, online cancellation and refund consideration is available.

Processing Time

Refunds are generally processed by Southwest within seven (7) business days.

Refund Method

Refund to original form(s) of payment.

How to Get a Refund — Step by Step

1To cancel a Getaways by Southwest reservation, you can do so online or by calling Getaways by Southwest™.
2Ensure the cancellation is made at least 10 minutes before the original scheduled departure of your first flight to avoid forfeiture.
3For non-air refunds (e.g., hotel, car rental) where receipts need to be submitted, expand the “Need More Assistance” section on the refund policy page.
4Click “Email us” to access the contact portal and fill in your contact information and confirmation number.
5Briefly describe your refund request and upload a photo or scanned copy of your receipts within 90 days of your scheduled return date.

When You Can Get a Refund

The reservation must be canceled at least 10 minutes prior to the first flight's original scheduled departure to avoid the no-show policy.
Non-refundable optional travel charges and travel insurance are typically forfeited upon cancellation.
Supplier penalties may apply if a reservation is canceled less than 72 hours before the first flight.
For non-air components (like hotels), the specific hotel's cancellation and refund policies should be reviewed, as they can vary.
Refunds to the original form of payment for non-refundable fares are considered under specific circumstances, including purchasing an extra seat as a Customer of size or with a disability, military orders, death of an immediate family member/travel companion/Passenger, or Southwest-initiated flight cancellation/significant schedule revision/significant flight delay.

All Refund Methods

Refund to original form(s) of payment.
Vacation Travel Credits (VTCs), which are issued for eligible residual amounts and voluntary cancellations more than 72 hours before the first flight.

Partial Refunds

Partial refunds are possible if a Getaways Booking is modified, resulting in a lower price, with eligible residual amounts issued as Vacation Travel Credits (VTCs) (less any optional travel charges, travel insurance, and Travel Supplier penalties).
Non-refundable optional travel charges are typically not eligible for a refund.
If a flight is significantly disrupted by Southwest, unused airfare and optional travel charges may be refunded to the original form of payment, while non-air funds may be issued as VTCs or a refund depending on whether the disruption was within Southwest's control.

Additional Notes

'Getaways by Southwest' encompasses vacation bookings that include hotel components, and its refund policy applies to these bookings.
Vacation Travel Credits (VTCs) have specified expiration dates, and all travel must be completed by that date.