SeatGeek Refund Policy
Last verified
support.seatgeek.com/hc/en-us/articles/360007200094-Can-I-change-cancel-or-get-a-refund-for-my-tickets-after-an-order-is-placed
Rechecked : support.seatgeek.com still states the headline terms shown here (48 hours). How we verify
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How to Get a Refund — Step by Step
- 1With Refundable Tickets: log in to your SeatGeek account and go to your Tickets
- 2Select Refund tickets and confirm that you want to cancel your order (this cannot be reversed)
- 3For officially canceled events, wait for SeatGeek to contact eligible fans with refund instructions; you usually don't need to contact support
- 4Allow up to 10 business days for bank processing after a refund is issued
- 5If refund is not received after 10 business days, contact SeatGeek support for help reviewing your order
When You Can Get a Refund
- Event is officially canceled (events labeled TBD or to be rescheduled are not considered canceled)
- Optional Refundable Tickets service was added at checkout, and the order is canceled up to 48 hours before the event start time
- Refundable Tickets refunds apply to the entire order only; partial ticket refunds are not available
- Service charge for a Refundable Tickets add-on is refundable only if the event is canceled and covered by SeatGeek's Buyer Guarantee
All Refund Methods
- Original payment method
- Account credit where permitted by law (officially canceled events)
Dispute Process
- Contact SeatGeek support if your refund has not appeared after 10 business days
- Contact SeatGeek Event Experts from 9 AM EST - 1 AM EST by clicking or tapping Contact Support when viewing order details in the Tickets section of your SeatGeek account
Additional Notes
- The exact refund timing depends on your bank or card provider
- Some refunds may take additional time to appear depending on the situation, such as major event or tour cancellations
- The service charge for a Refundable Tickets add-on is not refundable unless the event is canceled and covered by SeatGeek's Buyer Guarantee
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What Redditors Are Saying
Don’t ever use SeatGeek! You can get stuck with Fraudulent Duplicated Tickets that are Completely Unusable and They Won’t Even Refund Your Money Afterwards!
Bought tickets to the Fiesta Bowl on SeatGeek last week for almost $800. When I got there I found another person was sitting in my seat and had the same exact tickets I had. Even crazier was how many other people were dealing with the same exact situation. I was supposed to be sitting in a row for 1
Seatgeek refund for D.C show
Has anyone gotten a refund from the cancelled show in D.C? Its been almost a month and everytime I try to talk to a real person on customer support I just get this "An agent will email you soon" from the ai. I dont want the promo code I just want my money back. I bought from seatgeek.
We Finally Got A Real Refund From SeatGeek.
The original pair of tickets that we bought were from SeatGeek, and when we got the email about our tickets being transferred, we never received any link to accept them. Two weeks from the event we started contacting support about that issue, and they kept on asking for proof of my Ticketmaster acco
How to change SeatGeek's refund method
My event was CANCELLED. I had purchased the tickets from SeatGeek and now I am trying to get a refund. I can't figure out how to change my refund from their stupid promo code offer for 110% of my original order amount to an actual refund to my credit card. From SeatGeek: The good news is that your p