Etsy Refund Policy
Last verified
help.etsy.com/hc/en-us/articles/360002089188-How-to-Issue-a-Full-or-Partial-Refund-For-an-Order
Rechecked : help.etsy.com still states the headline terms shown here (180 days). How we verify
How to Get a Refund — Step by Step
- 1On Etsy.com, open Shop Manager
- 2Select Orders
- 3Choose the three-dot icon next to the order you want to refund and select Refund
- 4Select a Reason for issuing a refund, add an optional Message to buyer, and specify full or partial amount
- 5Select Review refund and then Submit
When You Can Get a Refund
- Refund policies are set by individual sellers and vary by shop
- Sellers are required to set a return policy for physical items
- If a return agreement is made via Messages or Etsy's case system, it must be fulfilled
- Refunds through Etsy Payments are only possible within 180 days of the payment date
All Refund Methods
- Original payment method or Etsy credit (Etsy may let the buyer choose; the seller can't change it)
- Payment method outside Etsy (e.g., PayPal) after 180 days, if the shop's policy allows
Partial Refunds
- Partial refunds can be issued for an order through the Shop Manager
Additional Notes
- For orders eligible for Etsy Purchase Protection (not received, arrived after the estimated delivery window, arrived damaged, or claimed not as described), Etsy covers up to $250 of the refund and charges any remaining amount to the seller.
- Sellers receive automatic refunds of Etsy transaction and processing fees for transactions refunded through Shop Manager
- If the 'Issue a Refund' button is unavailable, the order is non-refundable
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- eBay refund policyUp to 90 days after the original transaction
- Fashion Nova refund policy30 days from the date of delivery (refunded as store credit)…
- GOAT refund policy30 days from receipt
- Google Store refund policywithin 15 days from the time you received the item
What Redditors Are Saying
Etsy Stanley Cups arriving soon. Will likely have to open a dispute.
I ordered some stanley wicked cups off etsy against my better judgement a while back and they are arriving today. I have a strong gut feeling they are going to be fake. If I have to open a dispute with etsy to get my money back, what are some key points/pictures of cup that I should point out to ets
Refund for an Etsy Product
Hi all, I’m based in UK and the seller is based in France I made a purchase for a wedding dress in mid May 2024. And I didn’t receive the item until early November 2024. That is already too long to raise any dispute with my bank, PayPal or Etsy themselves as they say I only have maximum of 120 days
Etsy Seller (The Netherlands) Took Over 100 Days to Ship, Sent to the Wrong Address (Iowa, USA), Refund Window is Closed
**What steps can I take to get a refund from an Etsy shop after 100 days?** I have a transcript of all of our communications but the timeline breaks down into the following: On October 19, 2022: I commissioned an order from a seller on Esty (based in The Netherlands) to have a Christmas costume made