How do I get a refund from Etsy?

Steps: On Etsy.com, open Shop Manager Select Orders Choose the three-dot icon next to the order you want to refund and select Refund Select a Reason for issuing a refund, add an optional Message to buyer, and specify full or partial amount Select Review refund and then Submit

How long does a Etsy refund take?

Processing time: Typically 2-5 business days, may take longer depending on bank. Refund window: 180 days after the payment is processed (for refunds through Etsy Payments).

What refund methods does Etsy offer?

Original payment method (Etsy Payments). External payment method (e.g., PayPal) if after 180 days and shop policy allows.

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Etsy Refund Policy

Last verified: 2026-03-19

Official Etsy PolicyVerified

help.etsy.com/hc/en-us/articles/360000572888-Refunds-Returns-and-Exchanges-for-Sellers

2026-03-19

Summary

Etsy offers refunds within 180 days after the payment is processed (for refunds through Etsy Payments). Processing time: Typically 2-5 business days, may take longer depending on bank. Refund methods include original payment method and external payment method. Refund policies are set by individual sellers and vary by shop.

Refund Window

180 days after the payment is processed (for refunds through Etsy Payments)

Processing Time

Typically 2-5 business days, may take longer depending on bank

Refund Method

Original payment method (Etsy Payments)

How to Get a Refund — Step by Step

1On Etsy.com, open Shop Manager
2Select Orders
3Choose the three-dot icon next to the order you want to refund and select Refund
4Select a Reason for issuing a refund, add an optional Message to buyer, and specify full or partial amount
5Select Review refund and then Submit

When You Can Get a Refund

Refund policies are set by individual sellers and vary by shop
Sellers are required to set a return policy for physical items
If a return agreement is made via Messages or Etsy's case system, it must be fulfilled
Refunds through Etsy Payments are only possible within 180 days of the payment date

All Refund Methods

Original payment method (Etsy Payments)
External payment method (e.g., PayPal) if after 180 days and shop policy allows

Partial Refunds

Partial refunds can be issued for an order through the Shop Manager

Additional Notes

Etsy Purchase Protection may refund buyers for qualifying orders up to $250 under certain conditions (e.g., item not received, damaged, or not as described)
Sellers receive automatic refunds of Etsy transaction and processing fees for transactions refunded through Shop Manager
If the 'Issue a Refund' button is unavailable, the order is non-refundable

What Redditors Are Saying

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r/StanleyCupRealorFake·1y ago

Etsy Stanley Cups arriving soon. Will likely have to open a dispute.

I ordered some stanley wicked cups off etsy against my better judgement a while back and they are arriving today. I have a strong gut feeling they are going to be fake. If I have to open a dispute with etsy to get my money back, what are some key points/pictures of cup that I should point out to ets

10 comments

r/LegalAdviceEurope·1y ago

Refund for an Etsy Product

Hi all, I’m based in UK and the seller is based in France I made a purchase for a wedding dress in mid May 2024. And I didn’t receive the item until early November 2024. That is already too long to raise any dispute with my bank, PayPal or Etsy themselves as they say I only have maximum of 120 days

5 comments

r/legaladvice·2y ago

Etsy Seller (The Netherlands) Took Over 100 Days to Ship, Sent to the Wrong Address (Iowa, USA), Refund Window is Closed

**What steps can I take to get a refund from an Etsy shop after 100 days?** I have a transcript of all of our communications but the timeline breaks down into the following: On October 19, 2022: I commissioned an order from a seller on Esty (based in The Netherlands) to have a Christmas costume made

5 comments