Nintendo eShop Refund Policy
Last verified: 2026-03-19
www.nintendo.com/au/support/articles/refund-for-downloaded-game-or-dlc
Video Guides
How to Get a Refund — Step by Step
- 1Review article for refund eligibility based on consumer guarantees.
- 2Identify if your purchase meets specific conditions for remedy.
- 3Contact the Customer Service Team for assistance.
- 4Discuss the issue and potential remedy with customer service.
When You Can Get a Refund
- Refunds are not provided for change of mind, accidental purchases, or disliking the game/DLC.
- Refunds or remedies are available if the game or DLC fails to meet consumer guarantees (e.g., Australian Consumer Law).
- Upon purchase, users consent to immediate performance, waiving their right to cancel.
All Refund Methods
- Monetary refund
- Product replacement
Additional Notes
- It is advised to read game descriptions and view screenshots before purchasing.
- Parental Controls can be used to restrict Nintendo eShop purchases.
- Purchasing digital content implies consent to immediate delivery, waiving the right to cancel.
What Redditors Are Saying
Kingdom Hearts Cloud on Switch is a literal ripoff. A ripoff you can pay $100 for. And you won’t be able to refund it with Nintendo eShop’s current policies.
From what I’m seeing from my friends and others here, I’m telling y’all right now to not ever consider buying the cloud versions of those games. You are gonna rip yourself off by the shit load, and worse you won’t be able to refund with Nintendo’s policies on digital refunds. Worse yet is that this
Is there any way to get your money back from the Nintendo eShop?
I recently bought Fantasy Life I and it is NOT for me. It’s over $60 and their advertising was a huge lie - it’s almost all combat with no choice in the matter. Is there any way to get my money back? I have a few hours played because the game wouldn’t let me save and quit - it’s hours of just…cut sc
Where to buy Nintendo Eshop gift card using Indian debit cards? I previously bought on one international website, but they deducted money from me even when I'm not using their services (which got refunded after a complaint on the bank). Amazon and Flipkart offers are a ripoff.
nintendo code help please. my brother scratched his card too hard, so the first couple letters are very hard to read. its the last day the eshop for 3ds is open and he wants to get a couple games. we are tight on money and cant afford to buy another, and refunds arent an option