Nintendo eShop Refund Policy
Last verified
www.nintendo.com/us/refund-return-policy/digital-products
Rechecked : nintendo.com still states the headline terms shown here (no refunds). How we verify
Video Guides
How to Get a Refund — Step by Step
- 1To cancel a digital pre-order, cancel it in Nintendo eShop before the payment is processed (up to 7 days before release).
- 2For other problems with a digital purchase, contact Nintendo support.
- 3To prevent unwanted purchases, set parental controls on your Nintendo system to restrict Nintendo eShop purchases.
When You Can Get a Refund
- All payments made through Nintendo Account services, including pre-purchases and subscription payments, are final and non-refundable unless Nintendo authorizes a refund or the law requires one.
- Nintendo does not give refunds or exchanges for mistaken purchases (wrong game, didn't like the game, accidental purchase).
- A digital pre-order can be canceled any time before payment is processed and the game is pre-loaded (up to 7 days before the release date).
Additional Notes
- Read the game description and screenshots on Nintendo eShop before buying.
- Parental controls can restrict Nintendo eShop purchases.
- Pre-orders are charged no sooner than 7 days before the game's release date.
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What Redditors Are Saying
Kingdom Hearts Cloud on Switch is a literal ripoff. A ripoff you can pay $100 for. And you won’t be able to refund it with Nintendo eShop’s current policies.
From what I’m seeing from my friends and others here, I’m telling y’all right now to not ever consider buying the cloud versions of those games. You are gonna rip yourself off by the shit load, and worse you won’t be able to refund with Nintendo’s policies on digital refunds. Worse yet is that this
Is there any way to get your money back from the Nintendo eShop?
I recently bought Fantasy Life I and it is NOT for me. It’s over $60 and their advertising was a huge lie - it’s almost all combat with no choice in the matter. Is there any way to get my money back? I have a few hours played because the game wouldn’t let me save and quit - it’s hours of just…cut sc
Where to buy Nintendo Eshop gift card using Indian debit cards? I previously bought on one international website, but they deducted money from me even when I'm not using their services (which got refunded after a complaint on the bank). Amazon and Flipkart offers are a ripoff.
nintendo code help please. my brother scratched his card too hard, so the first couple letters are very hard to read. its the last day the eshop for 3ds is open and he wants to get a couple games. we are tight on money and cant afford to buy another, and refunds arent an option