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StockX Refund Policy

Last verified: 2026-03-20

Official StockX PolicyVerified

stockx.com/help/articles/what-is-the-stockx-return-policy

Summary

StockX offers refunds within A 'Buyer Promise' support request must be submitted within 10 days of receiving your item.. Processing time: After receiving the required information, StockX typically responds within 24 hours. Once a returned item is delivered back to their facility, it takes a minimum of 3-5 business days to process.. Refund methods include resolution with stockx support after an investigation. this applies to orders that are damaged, incorrect, or wrongly verified.. The item must be damaged, the incorrect item, or the incorrect size due to an error by StockX..

Refund Window

A 'Buyer Promise' support request must be submitted within 10 days of receiving your item.

Processing Time

After receiving the required information, StockX typically responds within 24 hours. Once a returned item is delivered back to their facility, it takes a minimum of 3-5 business days to process.

Refund Method

Resolution with StockX support after an investigation. This applies to orders that are damaged, incorrect, or wrongly verified.

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How to Get a Refund — Step by Step

  1. 1Submit a 'Buyer Promise Support Request' form online within ten days of delivery.
  2. 2Provide your order number when creating the case.
  3. 3Upload required photos, including pictures of the issue, the full shipping box, the attached StockX verification tag, and the QR code on the tag.
  4. 4Wait for StockX to investigate the issue and provide a resolution.
  5. 5If eligible, use the provided shipping label to send the item back to StockX.

When You Can Get a Refund

  • The item must be damaged, the incorrect item, or the incorrect size due to an error by StockX.
  • The item must be unworn and in the condition it was delivered.
  • The StockX verification tag or sticker must still be attached to the item.
  • A 'Buyer Promise Support Request' form must be submitted within the required timeframe.

Additional Notes

  • The Buyer Promise is the process for resolving issues with incorrect or damaged orders, which is different from the standard 14-day return policy for store credit.
  • For items that are five years past their release date, a certain amount of aging and yellowing is permitted and may not be considered damage.
  • If there is a size discrepancy between what was ordered and what was received, StockX will work to correct it at no charge.