SoFi Refund Policy
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support.sofi.com/hc/en-us/articles/360061579151-I-just-returned-an-item-purchased-with-my-SoFi-debit-card-when-can-I-expect-to-see-my-refund
Rechecked : support.sofi.com still states the headline terms shown here (5 days). How we verify
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How to Get a Refund — Step by Step
- 1For a return, return the item to the merchant and wait for the merchant to reverse the transaction.
- 2The refund will be posted to your SoFi checking account after a 5 business day settlement period.
- 3To dispute a charge you didn't make, log in to sofi.com and select your SoFi Checking and Savings account.
- 4Go to 'Transactions' and select the transaction you want to dispute.
- 5Click 'Report an issue' and follow the prompts to describe the problem and submit your dispute.
When You Can Get a Refund
- The merchant must first reverse the purchase; the 5-business-day settlement period starts after that.
- Online disputes are for transactions you did not perform.
- To file a dispute online, the transaction must be posted (not pending).
- You can dispute five or fewer transactions online.
- Online disputes are for transactions within the last 92 calendar days.
Dispute Process
- You can file a dispute online for transactions you did not perform.
- If you report a debit card transaction as fraudulent, SoFi will deactivate the card and number to prevent further fraudulent activity and issue a new card.
- If you can't see the option to dispute a posted transaction or can't complete the dispute online, chat with a SoFi agent.
Additional Notes
- If you report a transaction as fraudulent, ensure your mailing address on your SoFi profile is current as a new card will be mailed to you.
- If you can't complete a dispute online, you can chat with a SoFi agent.
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