← All refund guides
Chewy logo

Chewy Refund Policy

Last verified: 2026-03-24

Official Chewy PolicyVerified

www.chewy.com/app/content/return-policy

Summary

Chewy offers refunds within 365 days from the date of purchase. Processing time: 3–5 business days for refunds to original payment method; 15–20 minutes for Chewy eGift Card refunds; original shipping fees are non-refundable unless the return is due to Chewy's error or a defective product. Refund methods include original payment method and chewy egift card. Items can be returned within 365 days of purchase if you or your pet are not 100% satisfied — one of the most generous return windows in e-commerce..

Refund Window

365 days from the date of purchase

Processing Time

3–5 business days for refunds to original payment method; 15–20 minutes for Chewy eGift Card refunds; original shipping fees are non-refundable unless the return is due to Chewy's error or a defective product

Refund Method

Original payment method (credit card, debit card, etc.): 3–5 business days after Chewy processes the return

How to Get a Refund — Step by Step

  1. 1Log into your Chewy account at chewy.com and navigate to your Orders page.
  2. 2Find the order containing the item you want to return and click 'Return' or 'Request Return/Exchange.'
  3. 3Alternatively, contact Chewy's 24/7 customer service via live chat on chewy.com or by calling 1-800-672-4399.
  4. 4Explain the reason for the return — Chewy's team may offer a full refund without requiring you to ship the item back (common for lower-cost items, opened pet food, or litter).
  5. 5If a return shipment is required, Chewy will email you a free prepaid FedEx return label at no cost.
  6. 6Pack the item securely, attach the prepaid FedEx label, and drop it off at any FedEx location or authorized drop-off point.
  7. 7Monitor your email for refund confirmation — refunds are processed once Chewy receives and inspects the returned item.

When You Can Get a Refund

  • Items can be returned within 365 days of purchase if you or your pet are not 100% satisfied — one of the most generous return windows in e-commerce.
  • Items may be new, lightly used, or even opened, as long as they are not excessively worn, used, or defaced.
  • All original parts and accessories must be included with the return.
  • Original packaging is preferred but not strictly required.
  • Proof of purchase is needed — order number, order confirmation email, packing slip, or Chewy account verification.
  • Prescription medications are non-returnable once shipped, except in cases of Chewy's error, damage during shipping, or defective product.
  • eGift cards and gift cards are non-returnable and non-refundable.
  • Personalized or custom items are non-returnable unless defective.

All Refund Methods

  • Original payment method (credit card, debit card, etc.): 3–5 business days after Chewy processes the return
  • Chewy eGift Card (credited to your Chewy Gift Card balance): 15–20 minutes after processing
  • Gift receipt returns: refund issued as Chewy eGift Card or store credit

Partial Refunds

  • Promotional or discounted items are refunded based on the amount you actually paid, not the original retail price.
  • If a return is due to partial dissatisfaction (e.g., pet didn't like the food), Chewy may issue a full refund and suggest you donate the remaining product to a local shelter.
  • Bundled items may receive partial refunds if only part of the bundle is returned.
  • Original shipping charges are non-refundable unless the return is caused by Chewy's error or a defective product.
  • Some clearance or special sale items may have modified refund terms.

Dispute Process

  • Contact Chewy customer service at 1-800-672-4399 (available 24/7) to escalate any refund issues.
  • Use the live chat feature on chewy.com for real-time assistance with disputes.
  • Email Chewy customer service at service@chewy.com with your order number and details of the issue.
  • If Chewy does not resolve your issue, you can file a dispute with your credit card company or bank for the transaction.

Additional Notes

  • Chewy is known for its exceptionally generous 'keep it' refund policy — for many lower-cost or opened items (especially pet food and litter), they will issue a full refund and tell you to keep or donate the product rather than ship it back.
  • All returns within the 365-day window include a free prepaid FedEx shipping label — you never pay return shipping to Chewy.
  • Chewy is an online-only retailer — there are no physical stores for in-person returns.
  • Autoship (subscription) orders follow the same 365-day return policy as one-time purchases.
  • Chewy customer service is available 24/7 via phone (1-800-672-4399), live chat, and email — they are consistently rated among the best in e-commerce for responsiveness.
  • For prescription items with issues (wrong medication, damaged packaging), contact Chewy's pharmacy team directly for resolution.

What Redditors Are Saying

Search on Reddit
5555
r/Superstonk·5y ago

Bought a few items from Chewy that ended up not working out. Chewy gave us our money back AND let us donate it to our local pet shelter. Can't wait to see what kinda of company RC is gonna turn GME into! If you're reading Ryan, thanks for all you do!

148 comments
2642
r/wholesome·5y ago

Bought something for our dog on chewy, but he died before it got here. Not only did they refund us the money, but they also said to keep it and donate it to a local shelter in his name. And on top of all that, they found a florist in our area and sent us flowers that were the color of his fur.

43 comments