Shein Refund Policy
Last verified: 2026-03-19
us.shein.com/Return-Policy-a-281.html
Video Guides
How to Get a Refund — Step by Step
- 1Sign into your SHEIN User Account.
- 2Go to 'My Orders' and find the order containing the item(s) you wish to return.
- 3Click the 'Return Item' button, select the item(s) to return, indicate the reason, and click 'Next Step.'
- 4Select the 'Return Method' and 'Refund Method', then click 'Submit'.
- 5Package the item securely and ship it back using the provided return label (if applicable).
When You Can Get a Refund
- Items must be returned within 30 days from the delivery date.
- Items must be in new, unworn, unwashed, undamaged, and unaltered condition.
- Original tags must be attached and the hygiene sticker (if applicable) intact.
- Non-returnable items include bodysuits, lingerie, underwear, jewelry, beauty products, accessories, pet products, event & party supplies, DIY supplies, free gifts, customized items, and clearance/final sale items.
- Electronics must be returned in new, unused, inactivated condition, in their original packaging with all accessories and manuals. Personal information must be erased from electronics before returning.
All Refund Methods
- SHEIN Wallet
- Original Payment Method (e.g., Credit/Debit Card, PayPal)
Partial Refunds
- If only part of an order is returned, a refund will be issued for those items only.
- Reasons for receiving less than the original refund amount may include bank commission fees, exchange rate changes, and refunds being used to deduct installment fees.
- For installment orders, if subsequent installments have not been paid, the invoice will be updated based on returned items, which may eliminate or reduce installment costs.
Dispute Process
- If a faulty or damaged item is received, contact Customer Service within 180 days from the order date for investigation and solution.
- If a refund is not received within the standard timeframe, use the Acquirer Reference Number (ARN) provided by Shein to contact your bank for status updates.
Additional Notes
- The first return for each order is free. For any additional return(s) from the same order, a $7.99 shipping fee will be deducted from your refund.
- In certain cases, Shein reserves the right to issue a refund for an item without requiring its return.
- Do not return the package directly to the sender's address on your original package, as this is not the actual return address and may affect your refund.
- If an order paid by SHEIN Gift Card is refunded, the refund will be returned to the Gift Card by default.
- For Cash on Delivery orders, refunds are issued to the SHEIN Wallet and cannot be withdrawn to the original payment method.
What Redditors Are Saying
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