How do I get a refund from Getaround?

Steps: Open Your Rentals, select the booking, and choose Cancel the rental. Review the automatically calculated fee or refund shown at cancellation. If you believe the cancellation qualifies for a full refund exception, submit a refund request within 24 hours after cancellation and attach evidence. Monitor Your Payments and your bank statement for the refund or released deposit.

How long does a Getaround refund take?

Processing time: The rental fee is refunded within 3 business days and the security deposit is released immediately, but banks may take 2 to 10 working days to post the change.. Refund window: Free within 1 hour of payment; full refund up to 48 hours before rental start for standard rentals, with different windows for campervan, motorhome, and RV bookings..

What refund methods does Getaround offer?

Original payment method. Original card used for the booking. Released security deposit.

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Getaround Refund Policy

Last verified: 2026-03-21

Official Getaround PolicyVerified

getaround.com/help/articles/77ae2d7092b0

2026-03-21

Summary

Getaround offers refunds within Free within 1 hour of payment; full refund up to 48 hours before rental start for standard rentals, with different windows for campervan, motorhome, and RV bookings.. Processing time: The rental fee is refunded within 3 business days and the security deposit is released immediately, but banks may take 2 to 10 working days to post the change.. Refund methods include original payment method and original card used for the booking. Standard rentals canceled at least 48 hours before start receive a full refund..

Refund Window

Free within 1 hour of payment; full refund up to 48 hours before rental start for standard rentals, with different windows for campervan, motorhome, and RV bookings.

Processing Time

The rental fee is refunded within 3 business days and the security deposit is released immediately, but banks may take 2 to 10 working days to post the change.

Refund Method

Original payment method

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How to Get a Refund — Step by Step

1Open Your Rentals, select the booking, and choose Cancel the rental.
2Review the automatically calculated fee or refund shown at cancellation.
3If you believe the cancellation qualifies for a full refund exception, submit a refund request within 24 hours after cancellation and attach evidence.
4Monitor Your Payments and your bank statement for the refund or released deposit.

When You Can Get a Refund

Standard rentals canceled at least 48 hours before start receive a full refund.
Standard rentals canceled less than 48 hours before start receive half of the payment back.
Standard rentals canceled after the rental was supposed to start are non-refundable.
Campervan, motorhome, and RV rentals have longer windows: 14 or more days for full refund, 7 to 14 days for half refund, and less than 7 days for no refund.
If the owner or the car caused the cancellation, Getaround says the driver is fully refunded.

All Refund Methods

Original payment method
Original card used for the booking
Released security deposit

Dispute Process

Getaround says contested cancellations can temporarily pause the rental-fee refund while the team reviews the case.
Refund requests after cancellation must be submitted within 24 hours to suspend payout to the owner.

Additional Notes

Getaround says fraud-related cancellations are not eligible for refunds.
If the payment had not been captured yet, your bank may simply remove the authorization hold instead of showing a posted refund.