Hotels.com Refund Policy
Last verified: 2026-03-19
www.hotels.com/helpcenter
Video Guides
How to Get a Refund — Step by Step
- 1Go to Trips.
- 2Select the booking (stay or flight) you wish to cancel.
- 3Select 'Change or cancel' (for stays) or 'Manage booking' (for flights).
- 4Follow the instructions provided.
- 5Review policies, restrictions, and fees.
- 6Confirm cancellation.
- 7Receive a refund summary.
When You Can Get a Refund
- Policies, restrictions, and fees are applied before cancellation.
- Cancellation policies vary by hotel, some require more than 24 hours notice before check-in.
- Details on specific cancellation requirements are available on site.
- Not all bookings may offer a cancellation option.
All Refund Methods
- Credit to original card
- Refund summary provided
Additional Notes
- Hotels.com processes refunds internally within 24 hours.
- Bank processing time will vary after Hotels.com's initial processing.
- Specific hotel cancellation details are found on site.
What Redditors Are Saying
Hotels.com won't refund prepaid booking at a hotel that is closed for business.
Last month my wife booked a room at a hotel in Portland OR for this past weekend. She prepaid the booking because it gave a nice discount on the room. When we arrived the hotel doors were locked, and a security guard came out to tell us the hotel had been closed for almost a year. He said he didn't
Hotels.com refusing refund
I went to japan in December and booked 2 hotels but then canceled both within 24 hours after noticing they were not in the area that I needed to be. Hotels.com stated on both hotel websites that the bookings were fully refundable. One hotel refunded my money but the other hotel refused and said it w
Getting a refund from hotels.com?
Hey all, So, a few months ago, I made reservations for a hotel in a large city for a concert we were planning on attending. It was myself, my gf and another couple - I reserved 2 rooms for one night at a pretty high-end hotel through hotels.com. When I placed the reservation, there was some warning
Rotorua Hide Away Lodge refusing my over $900 refund on Hotels.com after verbally promising one
EDIT TO ADD: I filed a dispute through PayPal after getting nowhere with Hotels.com and they have reviewed and closed the dispute in my favour in about 1 day. Wow, that was stressful! Thanks all for your suggestions. Rotorua Hide Away Lodge is refusing to refund me over $900 after repeatedly saying