Klarna Refund Policy
Last verified: 2026-03-19
www.klarna.com/us/customer-service/how-long-do-refunds-take
Video Guides
How to Get a Refund — Step by Step
- 1To check if Klarna balance refunds are enabled: Go to Payments, Navigate to Payment preferences, Tap Send to Klarna balance to toggle on/off.
- 2Follow the store’s return instructions.
- 3Report a return in the Klarna app: Go to Payments, Select the order or items to return, Tap Report return.
- 4If refund not received after 14 days due to changed banks/cards, inform Klarna as the refund may have bounced back.
When You Can Get a Refund
- Returns are subject to the store’s return policy.
- Provide required returns information in the app.
- Keep copies of correspondence or proof of attempts to contact the store.
- Contact the store directly for questions regarding return status or refund eligibility.
- If the store’s return policy only allows store credit, payments to Klarna are still due.
- Express shipping fees are not refundable according to the store’s terms and conditions.
All Refund Methods
- Klarna balance
- original payment method
- another payment method
Partial Refunds
- If the partial refund is less than the remaining balance of your order, the amount still owed will be spread evenly across the remaining payments.
- If the partial refund is greater than the remaining balance of your order, the difference will be credited to the original payment method.
- For partial refunds on orders placed with the One-time card Pay in 4 service, the service fee is still charged.
Additional Notes
- For partial refunds on orders placed with the One-time card Pay in 4 service, the service fee is still charged.
- If a partial refund is less than the remaining balance, the amount still owed is spread evenly across remaining payments.
- If a partial refund is greater than the remaining balance, the difference is credited to the original payment method.
- If the total amount owed is greater than the refund, the refund will be deducted from the total balance of your account.
- If the total amount owed is less than the refund, the refund will be available as a positive balance in your Klarna account.
- Refunds to customers trigger a deduction from the merchant's next payout from Klarna.
What Redditors Are Saying
Need help with a refund dispute which involves Klarna , vendor of item and my bank. Can Klarna take this further now the bank have sided with me , as in pass to debt collector?
I bought a dress from a website a while back which arrived and was nothing like the dress I ordered, different material, colour, fabric, basically looked like I ordered it from Wish. I bought this dress via 'pay in 3 with Klarna'. The dress was paid off in full prior to me recieving it. The Chinese
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