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Instacart Refund Policy
Last verified: 2026-03-19
Official Instacart PolicyVerified
www.instacart.com/help/article/returns-policy
Video Guides
How to Get a Refund — Step by Step
- 1Tap the Account icon > Orders in the Instacart app
- 2Tap Get help on the relevant order
- 3Tap the issue you experienced
- 4If you selected an item issue, choose the affected item(s)
- 5Select the option you prefer or tap Help center to contact support
When You Can Get a Refund
- Self-report problems with order within refund window
- Order is missing items charged for on final receipt
- Order contains damaged, spoiled, or otherwise unusable items
- Missing or damaged item is high-value/certified delivery and returned in-store at eligible retailers
- Not all issues automatically qualify for a credit or refund
All Refund Methods
- Credit
- Original payment method
- In-store return (for high-value/certified delivery items at eligible retailers)
- PayPal
- Klarna
Partial Refunds
- Instacart may issue a partial refund or credit for an item if only a portion of an item is missing or damaged.
Dispute Process
- Customers can self-report any problems with their order within 3 days of pickup or delivery via the Instacart app or website by navigating to 'Account' > 'Orders' > 'Get help' on the relevant order, then selecting the issue and preferred resolution.
Additional Notes
- Instacart may issue a partial refund or credit for an item if only a portion is missing or damaged
- Same-day refunds don’t appear as separate line items; instead, an adjustment to the original charge
- If entire order is same-day refunded, original charge disappears from statement
- Instacart credits automatically apply during checkout on next order