How do I get a refund from Instacart?

Steps: Tap the Account icon > Orders in the Instacart app Tap Get help on the relevant order Tap the issue you experienced If you selected an item issue, choose the affected item(s) Select the option you prefer or tap Help center to contact support

What refund methods does Instacart offer?

Credit. Original payment method. In-store return (for high-value/certified delivery items at eligible retailers). PayPal. Klarna.

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Instacart Refund Policy

Last verified Oct 12, 2026

Official Instacart PolicyOfficial source

www.instacart.com/help/article/returns-policy

Oct 12, 2026

Rechecked Oct 12, 2026: instacart.com still states the headline terms shown here (3 days). How we verify

Summary

Instacart offers refunds within 3 days of pickup or delivery (excluding restaurant orders). Processing time: Immediately (by Instacart); 5-10 business days (for funds to appear in bank/credit card account). Refund methods include credit and original payment method. Self-report problems with order within refund window.

Refund Window

3 days of pickup or delivery (excluding restaurant orders)

Processing Time

Immediately (by Instacart); 5-10 business days (for funds to appear in bank/credit card account)

Refund Method

Credit

Video Guides

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How to Get a Refund — Step by Step

1Tap the Account icon > Orders in the Instacart app
2Tap Get help on the relevant order
3Tap the issue you experienced
4If you selected an item issue, choose the affected item(s)
5Select the option you prefer or tap Help center to contact support

When You Can Get a Refund

Self-report problems with order within refund window
Order is missing items charged for on final receipt
Order contains damaged, spoiled, or otherwise unusable items
Missing or damaged item is high-value/certified delivery and returned in-store at eligible retailers
Not all issues automatically qualify for a credit or refund

All Refund Methods

Credit
Original payment method
In-store return (for high-value/certified delivery items at eligible retailers)
PayPal
Klarna

Partial Refunds

Instacart may issue a partial refund or credit for an item if only a portion of an item is missing or damaged.

Dispute Process

Customers can self-report any problems with their order within 3 days of pickup or delivery via the Instacart app or website by navigating to 'Account' > 'Orders' > 'Get help' on the relevant order, then selecting the issue and preferred resolution.

Additional Notes

Instacart may issue a partial refund or credit for an item if only a portion is missing or damaged
Same-day refunds don’t appear as separate line items; instead, an adjustment to the original charge
If entire order is same-day refunded, original charge disappears from statement
Instacart credits automatically apply during checkout on next order

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