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USPS Refund Policy

Last verified

Official USPS PolicyOfficial source

www.usps.com/help/refunds.htm

Rechecked : usps.com still states the headline terms shown here (60 days, 30 days). How we verify

Summary

USPS offers refunds within Depends on the service: unused Click-N-Ship labels up to 60 days after the print date (online within 30 days of printing; 30–60 days by emailing the Click-N-Ship Help Desk); Priority Mail Express 2 to 30 days after the mailing date (30 to 60 days if an extra service was added); extra services such as Certified Mail 30 to 60 days after the mailing date; new, unused PO Boxes within 30 days of payment.. Processing time: PFS-Residential, Package Intercept and Pickup On Demand requests are normally processed within 2–3 business days, and the credit can take up to 2 billing cycles to appear on your card. EDDM online refunds post to your credit card within 3–5 days; EDDM orders canceled after Post Office acceptance are processed manually within seven days.. Refund methods include approved online refunds are paid by check in the mail and click-n-ship refunds are credited to the original payment account. Click-N-Ship labels must be unused and not scanned by the postage system, with no refund already requested.

Refund Window

Depends on the service: unused Click-N-Ship labels up to 60 days after the print date (online within 30 days of printing; 30–60 days by emailing the Click-N-Ship Help Desk); Priority Mail Express 2 to 30 days after the mailing date (30 to 60 days if an extra service was added); extra services such as Certified Mail 30 to 60 days after the mailing date; new, unused PO Boxes within 30 days of payment.

Processing Time

PFS-Residential, Package Intercept and Pickup On Demand requests are normally processed within 2–3 business days, and the credit can take up to 2 billing cycles to appear on your card. EDDM online refunds post to your credit card within 3–5 days; EDDM orders canceled after Post Office acceptance are processed manually within seven days.

Refund Method

Approved online refunds are paid by check in the mail

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How to Get a Refund — Step by Step

  1. 1Create a free USPS.com account or sign in to your existing account (required for online refunds)
  2. 2Locate the receipt, order confirmation, and tracking number for the shipment or label you wish to refund (required documentation)
  3. 3Open the refund request for your service on the USPS Refunds page (for EDDM orders not yet dropped off, go to Activity History and click Request a Refund)
  4. 4Complete the online form with required details and submit the request
  5. 5For a Click-N-Ship label printed more than 30 but less than 60 days ago, email the Click-N-Ship Help Desk with your username, account number, label number, and transaction number and date
  6. 6For Priority Mail Express at a Post Office, fill out Part I of Form 3533 (in duplicate) and submit it with your original customer copy of Label 11

When You Can Get a Refund

  • Click-N-Ship labels must be unused and not scanned by the postage system, with no refund already requested
  • You need proof of purchase: tracking number, purchase receipt, and photo ID if applying in person
  • Priority Mail Express postage is refundable if the item did not arrive by the guaranteed service time on your receipt
  • Extra services are refundable for non-delivery when USPS is at fault, incorrectly charged postage or fees, or paid services not provided; only the person who paid may apply
  • Each USPS tracking number can be used for only one refund request; combine Priority Mail Express and related extra service refunds in one request

All Refund Methods

  • Approved online refunds are paid by check in the mail
  • Click-N-Ship refunds are credited to the original payment account
  • PFS-Residential, Package Intercept and Pickup On Demand refunds are credited to the credit card on your USPS.com account
  • Refunds requested at a Post Office are paid in cash, check, or money order
  • Business customers who apply online are refunded by check, not credited back to their account

Partial Refunds

  • Refunds can be paid in part; for online service requests you'll get an email explaining the result
  • If a refund is partially paid or denied, you may file a dispute within 30 days of receiving the decision

Dispute Process

  • If your refund was only partially paid or denied, file a dispute within 30 days of receiving the decision

Additional Notes

  • Priority Mail Express International refund inquiries must be made within 90 days of the mailing date by calling the Customer Care Center at 1-800-222-1811 (30 days for the Money-Back Guarantee service)
  • PO Boxes already in use can get a pro-rated refund for unused time at the Post Office where the box is located
  • Insured mail that was lost or damaged is handled as a claim, not a refund

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What Redditors Are Saying

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16
r/eBaySellerAdvice·1y ago

USPS couldn't deliver item because buyer did not include unit number in eBay. Item got lost in the system coming back to me. Buyer filed a charge back dispute. I filed a claim with USPS. Buyer lost dispute. I received a check from USPS. How do I get this money back to the buyer?

It's been more than 90 days since purchase. eBay system has just now closed the dispute in my favor. I received my money back from USPS in the middle of the dispute, but the eBay system said I had to wait until their process completed. I was not able to change anything or issue a refund to the buyer

19 comments
3
r/eBaySellerAdvice·7mo ago

Buyer wants refund, USPS still has package somewhere, its been 42 days.

Buyer bought $30 bathing suit for vacay. I did USPS porch pickup and it was scanned then and never again. Buyer is now home after long vacay and says they want their money back, and opened a dispute. How should I proceed? TIA

6 comments
12
r/Aliexpress·4y ago

Seller wants to not give refund, saying to file a complaint to USPS for mixing up the package.

I bought a drone off of Aliexpress and it arrived after 11 days, I opened the package and it looks like it got mixed up with someone's pool cleaning filter order! The seller proposed to give a refund of $0.00 and to just file a complaint to USPS. What do I do? I want my money back, and don't want to

21 comments