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DICE Refund Policy

Last verified: 2026-03-21

Official DICE PolicyVerified

dice.fm/help/article

Summary

DICE offers refunds within Automatic when an event is canceled; otherwise only when DICE or the organizer allows it, including some rescheduled events, wait-list resales, and cooling-off eligible purchases.. Processing time: 5 to 10 working days.. Refund methods include original payment method. Canceled events are fully refunded automatically..

Refund Window

Automatic when an event is canceled; otherwise only when DICE or the organizer allows it, including some rescheduled events, wait-list resales, and cooling-off eligible purchases.

Processing Time

5 to 10 working days.

Refund Method

Original payment method

How to Get a Refund — Step by Step

  1. 1Watch for a text or email from DICE if an event is canceled or rescheduled.
  2. 2For eligible rescheduled events or cooling-off requests, ask for the refund in the DICE app or at dice.fm/refund.
  3. 3If the event has an active wait list, offer your ticket to the wait list and wait for another fan to purchase it.
  4. 4Allow 5 to 10 working days for the refund to reach your account.

When You Can Get a Refund

  • Canceled events are fully refunded automatically.
  • Rescheduled events can be refunded if you cannot make the new date and DICE allows requests for that event.
  • If the event organizer explicitly instructs DICE to refund tickets, DICE will process the refund.
  • Wait-list resales for sold-out events can trigger a full refund when another fan buys your ticket.
  • Some events offer a cooling-off refund option, usually within 24 hours of purchase and not within 24 hours of the event start time.

Additional Notes

  • DICE says it cannot refund tickets just because you changed your mind or can no longer attend.
  • Not every sold-out event has the wait-list feature enabled.