Shipt Refund Policy
Last verified: 2026-03-19
help.shipt.com/if-snap-ebt-eligible-items-are-unavailable-or-i-decide-to-cancel-my-order-can-i-get-a-refund-on-my-ebt-card
How to Get a Refund — Step by Step
- 1Receive email from Shipt if recalled item detected (for Club or Lowes Foods)
- 2Click the link in the email under 'Can I get a refund?'
- 3Complete the provided form, inputting email, phone number, order, and product info
- 4If having trouble or for other retailers, email support@shipt.com
When You Can Get a Refund
- Canceled items initially paid for with an EBT card
- SNAP EBT-eligible items are unavailable or customer decides to cancel order
- Item issue reported through Shipt app or website
- Item received has been recalled
- Recall refunds only for Club or Lowes Foods, otherwise contact support
All Refund Methods
- EBT card (for EBT purchases)
- Original payment method (implied for non-EBT purchases)
Dispute Process
- Customers can report an item issue through the Shipt app or website to request a refund. For additional assistance, customers can contact the support team via Live Chat, phone at 205-502-2500, or email at support@shipt.com.
Additional Notes
- Shipt cannot provide refunds by cash, credit card, or Shipt credits for items purchased with an EBT card
- You'll receive an email with the amount refunded to your EBT card and new SNAP EBT balance
- For recalled products from other retailers, email support@shipt.com for assistance
- You can cancel duplicate orders up to one hour before delivery window; contact support if shopper started shopping
What Redditors Are Saying
Best Buy stole $1100 from me because they used Shipt. How do I get my money back?
I ordered a $1100 MacBook Air in December 2022 that never arrived and required a signature. I purchased it on Best Buy and they used shipt to send it. It was supposed to come by 10 pm but it didn’t so I went to sleep. I woke up the next day and it said it had been delivered and signed but I asked ev
Shipt returned to store Best Buy won't refund or replace
I purchased a MacBook on Cyber Monday 11/27/23, Best Buy had it being delivered by Shipt on Tuesday and it never arrived. BB status shows it was returned to them. BB states their policy will not allow them to refund the item until an "investigation" is complete or allow them to replace the item. **\
I paid for a few Shipt orders on my credit card. They reimbursed these orders to my main bank account (not credit card). Is this right? It's almost like getting a zero interest cash advance and seems sketchy. I immediately paid the money back to my credit card but is this normal?
Paid with my credit card and got the reimbursements back to my main bank account as available cash. I feel like this could become dangerous for me and need to be careful. I immediately paid the money back to my credit card but is this normal?
so this happen to me today. I had this lady order 3 individually potatoes. after I delivered her order she text me back telling me that she order the 5lb . I try to explain to her that she didn't the 5lb cost $2.99 not $0.99. she was really upset. she called shipt and they gave her money back.