← All refund guides
Roblox logo

Roblox Refund Policy

Last verified: 2026-03-19

Official Roblox PolicyVerified

en.help.roblox.com/hc/en-us/articles/20292383332500-Subscription-Billing-and-Refunds

Summary

Roblox offers refunds within No universal Roblox refund window is published; most Robux purchases are final, subscription refunds are case-by-case, and purchases billed through Apple, Google, Microsoft, PlayStation, Amazon, or Xbox follow those providers' policies.. Processing time: 5-7 days (for deleted subscriptions). Refund methods include contact external providers and original payment method. Robux payments are generally final and non-refundable, except as required by law.

Refund Window

No universal Roblox refund window is published; most Robux purchases are final, subscription refunds are case-by-case, and purchases billed through Apple, Google, Microsoft, PlayStation, Amazon, or Xbox follow those providers' policies.

Processing Time

5-7 days (for deleted subscriptions)

Refund Method

Contact external providers (iTunes, Xbox, Microsoft, PlayStation, Amazon)

Video Guides

Search on YouTube

How to Get a Refund — Step by Step

  1. 1Contact the respective external payment provider directly for purchases made through them
  2. 2For other payment methods, contact Roblox Customer Support with required information
  3. 3For unauthorized Credit Card, PayPal, and Google Play purchases, report through Roblox's process
  4. 4Reach out to relevant Support channels before disputing any charges

When You Can Get a Refund

  • Robux payments are generally final and non-refundable, except as required by law
  • UGC Subscriptions are generally final and non-refundable, except as permitted by Roblox or required by law
  • For payments via external providers (iTunes, Xbox, Microsoft, PlayStation, Amazon), contact them directly for refunds

All Refund Methods

  • Contact external providers (iTunes, Xbox, Microsoft, PlayStation, Amazon)
  • Original Payment Method (for direct Roblox payments)

Dispute Process

  • Contact relevant Support channels before disputing charges; once disputed, a refund cannot be issued
  • Roblox works directly with customers for unauthorized purchases

Additional Notes

  • All subscriptions auto-renew until cancelled
  • Enable password-protected purchasing on mobile/console accounts to prevent unauthorized charges

What Redditors Are Saying

Search on Reddit
1
r/ROBLOXBans·2mo ago

Roblox Dispute/Chargeback False Ban

So basically a couple days ago I saw that my card had been charged on Roblox around 4am my local time when I was asleep. I logged into Roblox when I woke up and saw that my card was saved, instantly removed it and changed the password and logged out of all other devices (Devices in Russia which were

2 comments
3
r/ROBLOXBans·2mo ago

Roblox Chargeback Ban False

So basically a couple days ago I saw that my card had been charged on Roblox around 4am my local time when I was asleep. I logged into Roblox when I woke up and saw that my card was saved, instantly removed it and changed the password and logged out of all other devices (Devices in Russia which were

4 comments
3
r/ROBLOXBans·2mo ago

Roblox Chargeback Ban

So basically a couple days ago I saw that my card had been charged on Roblox around 4am my local time when I was asleep. I logged into Roblox when I woke up and saw that my card was saved, instantly removed it and changed the password and logged out of all other devices (Devices in Russia which were

2 comments