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Temu Refund Policy

Last verified: 2026-03-19

Official Temu PolicyVerified

www.temu.com/return-and-refund-policy.html

Summary

Temu offers refunds within Up to 90 days from receipt of the item. Processing time: 5–14 business days (up to 30 days) for the refund to appear in the original payment method; Temu Credit refunds are applied within minutes (≈3 minutes). Refund methods include original payment method and temu credit balance. Refund request must be submitted through the Temu account or the “Save your Order” link in the order email.

Refund Window

Up to 90 days from receipt of the item

Processing Time

5–14 business days (up to 30 days) for the refund to appear in the original payment method; Temu Credit refunds are applied within minutes (≈3 minutes)

Refund Method

Original payment method (credit/debit card, PayPal, etc.)

Video Guides

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How to Get a Refund — Step by Step

  1. 1Log in to your Temu account (or click “Save your Order” in the order email) and select the order you wish to refund
  2. 2Choose the appropriate refund reason (e.g., missing item, damaged item, delivered but not received) and submit the request
  3. 3Print the prepaid return label provided, attach it to the package, and ship the item via the nearest USPS/UPS location
  4. 4After the warehouse receives and inspects the return, Temu issues the refund; track its status in the order details or via notification messages

When You Can Get a Refund

  • Refund request must be submitted through the Temu account or the “Save your Order” link in the order email
  • Returned items must be received by the warehouse and pass a quality inspection
  • Items must be returned within the 90‑day window and include the original barcode
  • Products must be in new, unused condition; electronic devices (e.g., iPhone) must be unactivated, include all accessories, and have personal data erased

All Refund Methods

  • Original payment method (credit/debit card, PayPal, etc.)
  • Temu Credit balance (store credit)

Partial Refunds

  • If the returned item shows signs of use, damage, or missing accessories not caused by Temu or the seller, the refund may be adjusted (partial) after quality inspection

Dispute Process

  • Customers can contact Temu customer service through the support center to contest a denied refund
  • If unresolved, a charge‑back can be initiated with the customer's bank or card issuer as described in Temu’s charge‑back FAQ

Additional Notes

  • Refunds for missing items or packages marked delivered but not received follow the same refund request flow
  • For electronic devices such as iPhones, all personal information must be completely deleted before returning

What Redditors Are Saying

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4097
r/CanadianCoins·2mo ago

50 dollar banknote received as a refund from Temu

Hi all, my dad got this 50 dollar note from Temu as a refund, or so he tells me. We live in the states, southwest, so we don't often see Canadian money. It's very thick and plastic, and I know you guys up there have polymer notes, but it doesn't sag when picked up (very stiff) and looks thicker than

562 comments