StubHub Refund Policy
Last verified: 2026-03-19
support.stubhub.com/articles/61000276300-postponed-rescheduled-or-canceled-events
Video Guides
How to Get a Refund — Step by Step
- 1For canceled events, access your StubHub Wallet
- 2Select 'Request cash refund' on the appropriate credit in your wallet
- 3For postponed events, tickets are valid for the rescheduled date, and no refunds are provided by StubHub
- 4If unable to attend a postponed event, buyers can resell their tickets
When You Can Get a Refund
- StubHub does not provide refunds for rescheduled events
- For canceled events, buyers receive a credit worth 120% of the amount paid or the option for a cash refund
- Buyers with physical tickets for canceled events should keep them for 30 days as sellers might require them back
All Refund Methods
- Original payment method (for cash refund)
- StubHub Wallet credit (for canceled events)
Additional Notes
- For canceled events, buyers receive a 120% credit in their StubHub Wallet or can request a cash refund
- The StubHub Wallet credit is valid for one year from its issue date for ticket purchases in the same currency
- StubHub does not provide refunds for postponed or rescheduled events
What Redditors Are Saying
Stubhub is charging me twice as much as what my tickets cost for erroneously listing and selling them. Can anyone help me with how to dispute the charges?
**Thank you, Sean!** Edit: The issue was resolved by Sean at Stubhub social media team. Sucks that the bad PR came with it, but the customer service team was of absolutely no help to me earlier today. Next time I will go the route of using twitter or facebook to contact them, and I would recommend y
This is how I got my money back from StubHub. I would encourage everyone to do the same thing and flood them with arbitration requests.
https://csattorneys.com/wp-content/uploads/2021/01/Exhibit-A-StubHub-Article-Notice-of-Dispute.pdf so I filed a notice of dispute with my bank where I was charged $540 through my check debit card for NBA basketball tickets of the Dallas Mavericks versus the Houston Rockets. The game was supposed to
StubHub refund issue.
Is there anyone out there who can give me some guidance? I bought two tickets in November for the Taylor Swift concert. Spent quite a bit of money on them. I paid with PayPal. I got really nervous back in March because there are so many negative reviews about StubHub and people not getting their tic
LPT: If Stubhub refuses to refund a cancelled ticket you bought, dispute it through your credit card
Pre-pandemic, Stubhub had total refund policy for cancelled events. Now they have changed that (AFTER you purchased your tickets) to you only get a stubhub credit, which expires 12/21. They have no mechanism to appeal this. The best way to get your money back is to file an appeal with your credit ca