Google Play Refund Policy
Last verified: 2026-03-19
support.google.com/googleplay/answer/15574897
Video Guides
How to Get a Refund — Step by Step
- 1Go to play.google.com.
- 2Click your Profile picture, then Payments & subscriptions, and Budget & order history.
- 3For the order you want to return, click Report a problem.
- 4Select the option describing your situation, complete the form, and note you'd like a refund, then click Submit.
When You Can Get a Refund
- Refund eligibility depends on purchase details and time since purchase, generally within 48 hours for Google-handled refunds.
- App will be uninstalled and access to the item lost upon refund.
- You can only return an app or game for a refund once.
- Refunds generally not issued if policies are abused or account is not protected.
All Refund Methods
- Google Play's billing system
- App developer policies
Partial Refunds
- Not available for individual items purchased in a single multi-item transaction; only the entire purchase can be refunded.
Dispute Process
- Report unauthorized charges within 120 days of the transaction.
Additional Notes
- For purchases older than 48 hours, contact the app developer directly.
- Refund decisions typically take 1 to 4 days.
- Some refund request information may be shared with developers.
What Redditors Are Saying
Google charged me $299.99 for 30TB storage that I did not authorize and now they won't refund my money
I received a notification from PayPal at 10:21pm ET that a $299.99 charge was made on my wife's Google Play account. The payment was for 30TB storage for 1 month. My wife's account is only using 7GB (and Google offers 15GB free) so it does not make sense that we would want 30TB of storage! We did no
Google Play refused refund after instructing me to cancel chargeback! been waiting a month. What are my options?
I need advice on a Google Play refund issue. Timeline: - Mid-October: Google Support instructed me to cancel my PayPal chargeback and promised a refund within 30 days - I followed their instructions and cancelled the chargeback - Early November: I contacted support about updating my payment method s