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Avis Refund Policy

Last verified: 2026-03-19

Official Avis PolicyVerified

www.avis.com/en/customer-service/faqs/usa/reservations

Summary

Avis offers refunds within Cancellations must be made before the scheduled pick‑up time. Cancel at least 24 hours prior for a $50 processing fee; cancel less than 24 hours prior for a $150 fee. No refunds are issued for no‑shows or early returns after the rental has begun.. Processing time: Refunds are typically credited within approximately seven business days after cancellation is processed. Refund methods include credit returned to the original payment card used for the prepaid reservation and refund may be posted in multiple transactions depending on the card issuer’s processing policies. Reservation must be prepaid at the time of booking.

Refund Window

Cancellations must be made before the scheduled pick‑up time. Cancel at least 24 hours prior for a $50 processing fee; cancel less than 24 hours prior for a $150 fee. No refunds are issued for no‑shows or early returns after the rental has begun.

Processing Time

Refunds are typically credited within approximately seven business days after cancellation is processed

Refund Method

Credit returned to the original payment card used for the prepaid reservation

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How to Get a Refund — Step by Step

  1. 1Log in to your Avis account or open the Avis mobile app and locate the reservation you wish to cancel
  2. 2Select the option to cancel the reservation and confirm the cancellation request
  3. 3The system will display the applicable cancellation fee ($50 ≥ 24 hrs before pick‑up, $150 < 24 hrs) and process the refund to the original payment method
  4. 4Allow up to seven business days for the credit to appear on your card statement; check for multiple transaction entries if applicable

When You Can Get a Refund

  • Reservation must be prepaid at the time of booking
  • Cancellation must be completed online via the Avis website or mobile app
  • Applicable cancellation fee ($50 or $150) is deducted before the refund is issued
  • No refund for no‑show or for returning the vehicle early after the rental period has started

All Refund Methods

  • Credit returned to the original payment card used for the prepaid reservation
  • Refund may be posted in multiple transactions depending on the card issuer’s processing policies

Partial Refunds

  • If you cancel less than 24 hours before pick‑up, you receive a partial refund equal to the prepaid amount minus a $150 processing fee
  • Early returns after the rental has begun do not generate any refund, resulting in a full charge for the original rental period

Dispute Process

  • Contact Avis Customer Service at 1‑800‑352‑7900 or via the online help portal to request a review of the charge
  • Provide your reservation number and details of the dispute; Avis will investigate and may issue a corrected refund if an error is found

Additional Notes

  • If your flight is cancelled, provide the airline and flight number in the reservation to have the $150 fee waived
  • Refunds may appear as several smaller credits on your statement, depending on how the card issuer processes the transaction

What Redditors Are Saying

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63
r/Thailand·1y ago

Avis Thailand let me book online with my debit card, now they won't give me a car and won't refund me.

Avis Thailand let me book and pay online with my debit card, now they won't give the car I paid for and won't refund me because I don't have a credit card. This is basically a scam, counting a people not reading all the fine prints and having a debit card instead of a credit card. Is there anything

133 comments